Account Manager

Sony Uk Technology Centre; Bridgend; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Generous company pension scheme

Generous life assurance

Onsite gym and changing facilities

Private medical insurance

Complimentary onsite secure car park

33 days annual leave inclusive of PH

Job summary

Sony UK Technology Centre is seeking an experienced Account Manager to lead key customer accounts and drive revenue within a fast-paced environment. You will build strong relationships, manage quotes and commercial proposals, and coordinate cross-functional teams to meet customer objectives.

The role requires excellent communication, strong commercial awareness, and the ability to analyse data and present insights to stakeholders at all levels.

Qualifications

• Proven experience managing customer accounts in relevant environments.
• Computer literate (Microsoft Office).
• Ability to analyse, interpret and present data to stakeholders at all levels.
• Excellent communication and presentation skills, internal and external.
• Strong commercial awareness and CRM value understanding.
• Excellent organisational skills.
• Adaptable to changing priorities and fast-paced environment.

Responsibilities

• Proactively develop strong customer relationships, aligning Sony UK TEC business objectives.
• Take ownership of assigned customer accounts, ensuring customer satisfaction and delivery of objectives.
• Prepare and manage customer quotations, price updates, contracts and commercial proposals.
• Support revenue growth, margin improvement and overall account profitability.
• Identify new business and growth opportunities within existing accounts.
• Monitor and respond to customer requirements and requests with timely communication.
• Coordinate and manage customer issues, risks and escalations with internal teams.
• Collect, interpret, and communicate data between internal and external stakeholders.
• Initiate weekly customer calls and Quarterly Business Reviews (QBRs).
• Support introduction of new products (NPI) with Engineering, Ops and PM teams.
• Manage customer demand forecasts and communicate changes for operations planning.
• Arrange customer visits, open days, plant tours and site presentations.
• Represent Sony at meetings, events, exhibitions and industry functions.

Skills

Account management

Data analysis

Communication skills

Organisation

MS Office

CRM

Problem solving

Adaptability

Education

Degree in Business Management or Supply Chain Management

Tools

CRM systems

MS Excel

Job description

Business Overview:

Job Outline:

Key Responsibilities:

• Proactively develop strong customer relationships, aligning customer and Sony UK TEC business objectives.
• Take ownership of assigned customer accounts, ensuring customer satisfaction and the delivery of agreed business objectives.
• Prepare and manage customer quotations, price updates, contracts and commercial proposals.
• Support revenue growth, margin improvement and overall account profitability.
• Identify new business and growth opportunities within existing accounts.
• Monitor and respond appropriately to customer requirements, enquiries and requests, ensuring timely communication both internally and externally.
• Coordinate and manage customer issues, risks and escalations, working with internal teams to achieve effective resolution.
• Collect, interpret, and effectively communicate data, liaising between internal and external stakeholders.
• Initiate and spearhead weekly customer calls, ensuring smooth and efficient flow of information as well as Quarterly Business Reviews (QBRs).
• Support the introduction of new products (NPI), working closely with Engineering, Operations and Programme Management teams.
• Manage customer demand forecasts and communicate changes effectively across the business to support operational planning.
• Manage customer visits, open days, plant tours and site overview presentations.
• Represent Sony at meetings, networking events, exhibitions and industry functions.

Person Specification:

Essential:

• Proven experience managing customer accounts within an Account Management, Commercial Management or Customer Relationship Management environment.
• Computer literate (Microsoft Office).
• Ability to analyse, interpret and present data effectively to stakeholders at all levels of the organisation.
• Excellent communication and presentation skills with the confidence to do so. This is both internally and externally, at all levels of the business and group sizes.
• Strong commercial awareness, able to understand the business impact of decisions.
• An appreciation of the value in effective Customer Relationship Management.
• Excellent organisational skills.
• Ability to perform effectively within a fast-paced, customer-focused environment.
• Demonstrates a structured and organised approach to workload management and prioritisation.
• Ability to adapt to changing business priorities and customer requirements.
• Self-motivated with a positive, proactive attitude and the confidence to challenge existing ways of working constructively.

Desirable:

• Experience within an electronics manufacturing, engineering or product design environment is highly desirable
• Degree qualified is desirable – with subjects such Business Management or Supply Chain Management preferred.
• Knowledge and experience of change management.
• Demonstrate a flexible approach.

What we offer:

• A competitive salary
• Generous company pension scheme
• Generous life assurance
• 33 days annual leave inclusive of public holidays
• Long service holiday days
• Complimentary onsite secure car park
• Onsite gym and changing facilities
• Subsidised canteen
• Onsite Learning & Development Academy
• Private medical insurance
• Complimentary access to school holiday schemes
• Exclusive ‘Staff Sales’ site for Sony products
• Generous family friendly policies
• ‘Refer a Friend’ recruitment scheme
• Access to Employee Assistance Programme