Account Manager

Inspired Thinking Group (ITG); Bracknell; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading marketing services provider in Bracknell is seeking an experienced Account Manager to manage client relationships and ensure successful project delivery. The ideal candidate will excel in account management and possess strong project management skills. This role offers a competitive salary and various benefits, including wellness programs and flexible work options.

Benefits

25 days' holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Paid Volunteer Day

Referral scheme

Wellbeing Programme

Enhanced Family Friendly Leave

Qualifications

• Proven experience in account management in a client-facing role.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for client brief owners, handling all communications and requests.
• Project manage point-of-sale communications, aligning with the Waitrose business plan.
• Engage target audiences with relevant content through creative development.

Skills

Account management experience

Project management skills

Communication skills

Relationship-building skills

Budget management knowledge

Organizational skills

Job description

Overview

Inspired Thinking Group is seeking an experienced and dedicated Account Manager to join our team. We are committed to providing the very best customer service and operational excellence to our clients. If you excel in a client-facing environment and thrive in project management, we’d love to hear from you.

As an Account Manager, you'll be right in the action, making sure our clients get the service they need and everything runs smoothly. You'll be the go-to person for our clients, handling all sorts of communications and requests. You'll ensure our point-of-sale communications click with the Waitrose business plan and resonate with our brand's values. It’s about engaging the right audience with content that matters. You'll juggle a mix of projects, from creative visuals to strategic planning. If you love client interactions, building strong connections, and having a direct impact, this role is for you.

Key responsibilities

• Serve as the primary point of contact for client brief owners, handling all communications and requests.
• Project manage point-of-sale communications, aligning with the Waitrose business plan and reinforcing brand values.
• Engage target audiences with relevant content through both structural and visual creative development.
• Manage timelines, budgets, and resources to ensure project delivery within agreed service level agreements (SLAs).
• Build and maintain strong relationships with both internal and external stakeholders.
• Ensure all projects are delivered accurately, on time, and within budget - "Right First Time".
• Propose and implement cost-saving initiatives, including exploring print suppliers through the RFQ process to secure competitive rates.
• Focus on reducing point-of-sale volume and achieving cost savings.
• Provide outstanding administrative support in invoicing, work-in-progress updates, briefing, and supplier management.
• Integrate into the client’s marketing team while acting as a Client Services Lead to deliver exemplary service.

Qualifications

• Proven experience in account management in a client-facing role.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and relationship-building skills.
• Solid understanding of budget management and cost-saving initiatives.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational skills and attention to detail.

Work perks

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement.
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – access daily deals via our online community platform.
• Employee Assistance Programme – our people are at the heart of everything we do.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards – Employee of the Month with a £250 bonus.
• Raising money for charity – including a paid Volunteer Day and opportunities to give back.
• Referral scheme – earn up to £1,500 for successful referrals.
• Wellbeing Programme – wellbeing workshops and Champions programs.
• Enhanced Family Friendly Leave – support for you and your family.

Diversity and inclusion

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation and in the wider industry.

Culture and wellbeing

We take time to look after ourselves, each other, and the planet, because we’re stronger together. ITG offers community groups (ERGs) such as Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together, and Women In Tech Together.

What next?

If you’re interested in knowing more, please submit your application and a member of our team will be in touch.

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