Account Manager

CBRE; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Account Manager to lead and enhance facilities management services in a critical workplace environment. This role involves supervising operations, ensuring high-quality service delivery, and maintaining strong client relationships. The successful candidate will leverage their management and commercial skills to drive operational excellence and identify growth opportunities. Join a dynamic team dedicated to innovation and excellence in facilities management, where your contributions will play a vital role in delivering exceptional service and achieving profitability.

Qualifications

• Experience in a similar role within a critical workplace environment.
• Knowledge of Hard Services and managing P&L is essential.

Responsibilities

• Oversee day-to-day running of hard services and site team organization.
• Maintain customer relations and manage P&L effectively.

Skills

Management Skills

Commercial Acumen

Communication Skills

Operational Excellence

Problem-Solving

Education

HND or higher in Electrical or Mechanical Engineering

Health & Safety Qualification (NEBOSH, IOSH)

Job description

Account Manager

Job ID: 211214

Posted: 14-Mar-2025

Role type: Full-time

Areas of Interest: Engineering/Maintenance, Facilities Management

Location(s): Bournemouth - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Manager to join our team located in Bournemouth.

As an Account Manager, you will be responsible for delivering the full suite of FM services to one of our key clients, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained. Constant innovation is key to our long-term success, and within the role, you will be responsible for improving both operational and commercial performance through best practice, operational excellence, and identifying opportunities for introducing new service lines and product offerings.

The role of the Account Manager will be to supervise, plan, and coordinate all aspects of System Operations, Hard Service delivery, Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands-on where necessary as well as having full managerial and financial responsibilities.

Key responsibilities are as follows:

1. Responsible for the day-to-day running of both the hard services, organizing the site team and supply chain in order to meet contractual outputs and objectives.
2. Maintain customer relations including progress meetings, site visits, and obtaining referrals.
3. Managing & having accountability for the P&L and maintaining agreed profit margins.
4. Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company.
5. Assist in the preparation of standard operating procedures, emergency, and contingency plans.
6. Ensure the provision of healthy and safe working conditions and regularly review the H&S policy.
7. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender.

Person Specification:

1. Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
2. Knowledge of Hard Services is essential; qualifications at HND or higher electrical or mechanical bias is desirable.
3. A qualification in health & safety (NEBOSH, IOSH) is desirable.
4. Strong commercial acumen is essential, and experience of managing a P&L is preferable.
5. Excellent communication and management skills are essential.