Account Manager

Nationwide Platforms; Bishop's Waltham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise leader sur le marché des équipements d'accès motorisés recrute un Account Manager pour gérer un portefeuille clients. Le candidat idéal aura une expérience en gestion de comptes B2B et sera passionné par le service client. Le poste implique la maximisation de la croissance des comptes par des appels sortants et la coordination avec les parties prenantes internes.

Benefits

25 jours de congés annuels plus jours fériés

Assurance vie

Plan de santé Westfield

Pension par auto-enrôlement

Avantages de style de vie incluant réductions

Qualifications

• Expérience en gestion de compte ou service client dans un environnement B2B.
• Compétences en analyse des besoins des clients et en négociation de vente.
• Capacité à rester calme sous pression et à établir des liens de confiance avec les clients.

Responsibilities

• Gérer un portefeuille de clients pour maximiser la croissance des comptes.
• Participer aux campagnes d'appels sortants pour générer des prospects.
• Servir de contact principal pour atteindre les objectifs de croissance rentable.

Skills

Account Management

Customer Service

Sales Negotiation

Communication Skills

Data Accuracy

MS Office

Job description

We are looking for an experienced Account Manager to join us at Nationwide Platforms, the UK market leader in powered access.

Location and Salary

Based at our depot in Southampton, you will be responsible for maximising revenue and profit targets through effective telephone-based account management of an allocated portfolio of customers.

In return, you will receive a competitive salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Heath Cash Plan, Auto-enrolment pension scheme, and Lifestyle benefits including discounts on selected high street stores.

Responsibilities include:

1. Conduct outbound calls to your assigned portfolio customers to ensure maximum account growth and capture opportunities.
2. Record activity to keep customer contact data and influence levels up to date.
3. Participate in outbound calling campaigns to generate sales leads.
4. Demonstrate effective communication skills, understand customer requirements, and identify sales opportunities.
5. Serve as the primary contact for your customer portfolio, achieving profitable growth targets in line with budgets.
6. Convert enquiries into orders and meet revenue targets.
7. Coordinate with internal stakeholders regarding machine exchanges and site moves.
8. Maintain in-depth product knowledge to provide accurate information to customers.

Ideal Candidate:

1. Experience in telephone-based account management, telesales, or customer service in a B2B environment.
2. Passionate with a proactive, "can do" attitude.
3. Innovative with a willingness to think outside the box.
4. Skilled in customer needs analysis and sales negotiation.
5. Customer-oriented with a results-driven approach.
6. Detail-oriented with a focus on data accuracy.
7. Excellent telephone manner and ability to stay calm under pressure.
8. Ability to build rapport and establish credibility with customers.
9. Proactive team player capable of working closely with colleagues at all levels.
10. Strong communication skills, both verbal and written.
11. Confident with MS Office applications.

About Nationwide Platforms:

Part of the Loxam Group, we are the UK's leading provider of Powered Access rental equipment, with extensive depots and a broad fleet. We serve sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms, and Media.

Our commitment to safety is paramount, with innovative safety solutions and equipment designed for a safer industry. We promote an inclusive and diverse workforce, recognizing that our people are our greatest asset.