Account Manager

The Fuel Store Ltd; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading fuel management company in Birmingham is seeking an Account Manager to develop client relationships and identify growth opportunities. The ideal candidate will have at least three years of experience in account management, with strong analytical and negotiation skills. This role comes with benefits including a pension scheme, healthcare cashback access, and uncapped commission opportunities. Join a dynamic team dedicated to supporting the local community and driving success.

Benefits

Pension scheme

Healthcare cashback access

26 days annual leave

Career progression support

Uncapped commission

Incentives for all employees

Qualifications

• At least three years of experience in an Account Management/Retention role.
• Strong communication skills to address customer concerns effectively.
• Ability to manage diary effectively and handle a high volume of work.

Responsibilities

• Maximise customer retention and combat loss of usage.
• Assist in identifying problem accounts to boost revenue.
• Develop understanding of customer usage patterns.

Skills

Customer Relationship Management

Negotiation

Communication

Analytical skills

Commercial awareness

Resilience

Adaptability

Tools

CRM systems

Job description

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Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways.

As a family run business and over 9 years’ under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn’t even know possible and we love being part of that journey!

Our significant growth has led us to investing further across our Account Management team to increase revenue, partnerships with our existing customers and in turn grow our product portfolio further. With this comes requirements for an Account Manager to join us! You will be extensively trained and supported to become an ambassador of The Fuel Store, to identify account growth opportunities for our fuel and non-fuel products in order to generate revenue and increase sales overall.

Brief Overview:

Permanent Opportunity: Full Time

Location: Birmingham, B2 (Hybrid)

Requirements

• Maximise the retention rate of your customer base, actively combatting loss of usage.
  
• Assist in identifying problem accounts with the aim to boost revenue.
  
• Developing an understanding of customer drawing patterns and identifying movement out of the norm.
  
• Building strong client relationships
  
• Analysis of business data and to initiate periodic and ad hoc client reports.
  
• Awareness of industry trends while being proactive to changes in the oil market.
  
  

To contribute to The Fuel Store’s success, you will need:

• At least three years’ experience in an Account Management/Retention role
  
• To actively contribute positive working environment, demonstrating the company core values and behaviours.
  
• Negotiation skills (Negotiate rate, influence conversations)
  
• Strong communication – articulate and address customer concerns
  
• Commercial Awareness (Rate Management)
  
• Analytical abilities (Notice usage patterns & trends)
  
• A strong level of resilience
  
• Adaptability (Our industry is ever changing, strategies can change quickly)
  
• Ability to work to a high volume and manage your own diary effectively
  
• The ability to learn quickly and take in complex information
  
• Familiarity with CRM systems
  

As well as having the right experience, a Fueller will have:

• Ability to build strong, long lasting relationships
  
• Strong commercial awareness to make logical decisions
  
• Strong motivation to work in a fast-paced environment
  
• Great aptitude for overcoming challenges by having a naturally inquisitive mind
  
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY
  
• Resilience and ability to focus on the detail but not forget the bigger picture
  
• Ability to work hard as an individual but also bring value to the wider team
  
• Excellent communicator and act as an “ambassador” for all stakeholders
  
• Ability to be logical when making decisions
  
• Excellent organisation and time management
  
• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  
• Health Wellbeing: All employees will have access to MediCash upon passing their probation, this gives access to everyday healthcare cashback schemes such as dental, virtual GP , counselling, and so much more.
  
• Financial Wellbeing: Our financial wellbeing platform gives employees access to online discounts, Salary Sacrifice Schemes, and 1-2-1 sessions with qualified financial advisors.
  
• Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, you increase personal holiday allowance with increased service.
  
• Career Progression: We track all employees progression by creating personal development plans, alongside being keen to support external professional development.
  
• Location: Based in Birmingham City Centre, with panoramic views from the office floor.
  
• Supporting local charities: We are passionate about giving back to the local community and supporting charities as much as we can.
  
• Incentives & Good Commission: We offer uncapped commission, as well as regular incentives for everyone across the business to get involved in.
  

A little more for you to know...

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin.