Account Manager

ITAC Solutions; Birmingham; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an Account Manager to enhance client relations in a client-facing role. This position offers the opportunity to work within a culture-first environment, focusing on learning and growth. Responsibilities include problem-solving, service management, and cross-team collaboration, with compensation ranging from $40,000 to $55,000 annually based on experience. Hybrid flexibility and professional development support are also provided.

Benefits

Culture-first environment

Opportunity to transition into different roles

Hybrid flexibility after 90 days

Quarterly profit sharing

Support for professional development

Qualifications

• Strong desire to learn and grow within a values-driven team.
• Ability to manage client-facing responsibilities professionally.
• Willingness to be proactive, accountable, and open to feedback.

Responsibilities

• Serve as the go-to point of contact for key clients.
• Support Executive Business Reviews and maintain engagement.
• Track production progress, manage tickets, and resolve support needs.

Skills

Communication

Client Management

Problem Solving

Proactivity

Job description

Looking for a role where your growth mindset matters more than your resume? Our client is on a mission to help banks and credit unions connect with their customers in smarter, more modern ways—and you could be a key part of that journey. In this client-facing role, as an Account Manager , you’ll manage key relationships, solve problems, and collaborate across teams—all while being set up for long-term success in an organization that prioritizes people.

Benefits & Extras:

• Culture-first environment focused on learning, growth, and collaboration
• Opportunity to transition into roles in Sales, Client Experience, or other departments
• Predictive Index used to help ensure great team fit
• Hybrid flexibility available after 90 days (Wednesday is always in-office)
• Quarterly profit sharing and clear support for professional development

Compensation: $40,000–$55,000 annually, depending on experience

What You’ll Be Doing:

• Serve as the go-to point of contact for a set of key clients, ensuring top-tier service
• Support Executive Business Reviews and maintain high-touch engagement
• Track production progress, manage tickets, and resolve client support needs
• Collaborate with internal teams on programming, billing, and inventory
• Troubleshoot issues, escalate when needed, and keep clients informed and confident
• Maintain accurate job documentation and ensure product delivery quality
• Help coordinate custom inventory with vendors and internal teams

What You’ll Need to Be Considered:

• A strong desire to learn and grow within a values-driven team
• Alignment with core values like taking ownership, doing the right thing, and embracing change
• Ability to manage client-facing responsibilities with professionalism and urgency
• Strong communication and follow-up skills in a fast-paced setting
• Willingness to be proactive, accountable, and open to feedback

Apply Now!
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