Account Management Lead, EMEA

SuperAwesome; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital media company based in London is seeking a strategic Account Manager to lead its EMEA Account Management team. In this role, you will oversee high-performing campaigns for top-tier partners and ensure excellence across the team. Responsibilities include managing client relationships, developing account plans, and driving customer success. The ideal candidate has over 6 years of experience in digital advertising and strong leadership skills.

Qualifications

• 6+ years in digital advertising, proven leadership in account management or customer success.
• Bilingualism in English and another language is advantageous.
• Experience working with ad-ops and ad trafficking teams.

Responsibilities

• Lead, develop, and grow the Account Management EMEA team.
• Own top-tier accounts in EMEA, responsible for multi-campaign delivery.
• Drive outcomes on customer retention, upselling/cross-selling.

Skills

Leadership

Client Relationship Management

Analytical Skills

Problem-solving

Organizational Skills

Tools

Excel

Data manipulation software

Job description

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Our award-winning technology enables the youth digital media ecosystem. Used by hundreds of brands and content owners, SuperAwesome’s technology provides the tools for safe digital engagement with almost half a billion kids and teens every month.

We work with a huge variety of top brands and content owners including Warner Bros, EA, Hasbro, Nike and Netflix.

SuperAwesome is seeking a strategic and hands-on Account Manager to lead our EMEA Account Management team. This role combines leadership and direct client ownership, overseeing the delivery of high-performing campaigns for top-tier partners while driving excellence across the team. You’ll be responsible for client relationships, creative planning, and providing insight-based recommendations. The outcomes you’ll own are best-in-class customer retention and growth. As a business leader, you'll contribute to department-wide planning, collaborate cross-functionally to align on strategy and execution, and champion operational improvements to help scale our global services.

Responsibilities

1. Lead, develop, and grow the Account Management EMEA team. Ensure global cohesion with other regional AM teams.
2. Own top-tier accounts in EMEA, responsible for multi-campaign delivery and customer success for a high-value portfolio of brands. Lead activation with Sales, Yield & Optimization, and Creative Operations.
3. Serve as a key escalation point for high-impact or complex client issues, ensuring swift resolution and proactive communication.
4. Drive outcomes on customer retention, upselling/cross-selling, and overall client satisfaction.
5. Establish excellence in insights-based reporting and business reviews delivered to customers. Use our audience data platform Awesome Intelligence for strategic analysis.
6. Develop and oversee relationship strategies and account plans for clients managed by the EMEA and global teams; coordinate with other departments for seamless execution.
7. Act as a subject matter expert within the Customer Success and wider SuperAwesome teams.
8. Represent the voice of the customer in cross-functional discussions with Product, Engineering, and Commercial teams.
9. Identify opportunities for process improvements and work with Global Operations to implement them.
10. Support financial planning, including team budget, resource planning, forecasting, and aligning team strategy with broader business goals.

Required Experience

1. 6+ years in digital advertising, with proven leadership in account management or customer success teams.
2. Strong leadership skills and experience developing high-performing teams.
3. Success in retaining and growing customers.
4. Experience handling difficult client issues.
5. Experience working with ad-ops and ad trafficking teams, across different servers and reporting platforms.
6. Strong analytical and storytelling skills using data.
7. Expertise with digital media KPIs and brand performance metrics.
8. Bilingualism in English and another language is advantageous.
9. Proficiency in Excel and data manipulation software.

Who You Are

• A self-starter capable of independent work and delivering client excellence.
• An inspirational leader.
• Comfortable in a fast-paced, changing environment.
• Excellent at developing and maintaining key client relationships.
• Highly organized with stakeholder management skills.
• Logical thinker, even under pressure, with innovative problem-solving skills.
• Analytical with a good understanding of numbers.
• Enthusiastic about the tech industry’s complexities.
• Enjoys high-growth, dynamic environments.