Account Management executive - DSP , DSP Program Team

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Account Management Executive to join their DSP Program team. This role is pivotal in ensuring operational excellence and partner profitability through meticulous tracking of performance metrics and stakeholder coordination. Ideal candidates should possess strong analytical skills and proficiency in Microsoft Office, along with a background in business operations. If you thrive in a fast-paced environment and are passionate about driving results, this opportunity offers a chance to make a significant impact within a customer-centric organization.

Qualifications

• 1-5 years of experience in business operations and data analysis.
• Last mile operations experience is an advantage.

Responsibilities

• Support BC in tracking metrics like DOT, MOT, and partner profitability.
• Monitor DSP performance and manage documentation for new partners.

Skills

Verbal & written communication

Stakeholder coordination

Operations/field experience

MS Office proficiency

Data analysis

Decision-making skills

Education

Graduation in any discipline

Tools

Microsoft Office

MS Outlook

Job description

job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking an Account Management executive for its DSP Program team. The person will be responsible for working on multiple charters in the DSP program, such as compliance, VAS, partner profitability, MOT and Block mix at stations, reporting mechanisms, tracking partner review AIs, monitoring daily performance metrics, and publishing reports. The role reports to the Business Coach / Sr. Business Coach.

The ideal candidate should have ownership qualities, coordinate with multiple stakeholders, be proficient in Excel, possess strong analytical skills to analyze data and identify improvement areas, and have good oral and written communication skills. Travel across multiple stations may be required based on Business Coach directives to address operational urgencies.

Skills:

• Proficiency in verbal & written communication
• Experience coordinating with multiple stakeholders
• Operations/field experience preferred
• Good working knowledge of MS Office, MS Outlook
• Ability to analyze large data sets and identify patterns
• Decision-making skills in guideline-based and ambiguous situations

Loop competencies:

• Quantitative/data analytical skills
• Deep dive analysis

Basic qualifications:

• Graduation in any discipline
• 1-5 years of experience in business operations, data analysis, stakeholder management
• Last mile operations experience is an advantage

Key job responsibilities:

Account Management executives will support BC in tracking metrics like DOT, MOT, partner profitability, and others, addressing issues, and supporting onboarding and compliance activities. Additional tasks include monitoring DSP performance, resolving disputes, scheduling vendors, and managing documentation for new partners, especially during pinnacle launches.

Qualifications include:

• Bachelor's degree
• Fluent in English (reading, writing, speaking)
• Experience with Microsoft Office

For those with last mile or seller vertical experience, your background will be considered an asset.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.