ACCOUNT MANAGEMENT CONSULTANT - SOFTWARE HOUSE - SHEFFIELD OR WARRINGTON

Interface Recruitment UK; Sheffield; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking an Account Management Consultant to enhance client relationships and ensure optimal product configuration. This role offers a unique opportunity to work within a well-respected software house that values employee ownership and offers excellent benefits. The successful candidate will engage in account management, project management, and provide consultancy to clients, ensuring their needs are met with precision. With a focus on quality assurance and training, this position promises career growth and the chance to make a significant impact in a collaborative environment. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this role is for you.

Benefits

Company Car

Excellent Pension Scheme

Share Option Scheme

Career Progression Opportunities

Qualifications

• Experience in account management and client relationship development.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Establish and develop key stakeholder client relationships.
• Manage software implementations and upgrades effectively.
• Provide customer support and ensure maximum ROI for clients.

Skills

Account Management

Communication Skills

Project Management

Sales Skills

Quality Assurance

Training Skills

Education

Experience with Software Applications

Knowledge of Local Government or Civil Engineering

Job description

REF 695

Account Management Consultant - Sheffield, South Yorkshire OR Warrington - £35-40k + Car + Benefits - Established Software House

This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability.

Recently, the company became an employee-owned company. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme.

Because this Account Management Consultant role requires regular visits to customer sites, a company car is provided as part of the package. The Consultancy department is expanding and they have many opportunities for career progression within the department.

The prime purpose of the Account Management Consultant role is to maintain the best possible relationship with customers and to ensure that they have the right products configured in the optimum way.

Responsibilities include:

1. Account Management – Establish and Develop key stakeholder client relationships (existing portfolio and relationships)
2. Sales – Non-targeted, mutual benefit, opportunity spotting.
3. Project Management – Software Implementations, New Systems and Upgrades
4. Pre-sales Activities – Conduit between technical and non-technical user teams.
5. Attendance at seminars and User Group meetings, which might require a presentation.
6. Product Consultancy – Developing SME (subject matter expert) status on a specific part of the system for others to consult you to their clients.
7. Quality Assurance – Software Test prior to new releases
8. Training – Ensuring clients get maximum ROI (return on investment)
9. Customer Support / Support Escalation – Where ongoing support issues are not resolved, dealing with them to a successful conclusion
10. Documentation Production – Assisting in the production of training manuals and documentation to support clients

The successful candidate will have the ability to contribute within a number of the above activity areas, together with the enthusiasm and commitment to extend their skills base throughout the team functions. A capability to work both individually and as part of a team is required. First-class communication skills, written and oral, are essential. Above all, care and attention to detail and an aspiration for perfection are required.

Previous software applications experience of large-scale commercial systems is essential, whilst Local Government, Civil Engineering or construction experience would be advantageous.