Account Handler – Real Estate / Property Owners

Lawes Insurance Recruitment; London; On-site; GBP 45,000; Full time

Job summary

A leading insurance broker seeks an experienced Real Estate / Property Owners Account Handler in London. You will manage a diverse portfolio of clients, prepare renewal reports, and ensure compliance with policy documentation. The ideal candidate has strong communication skills, insurance experience, and preferably holds a Cert CII qualification, contributing to high satisfaction and service improvement.

Qualifications

• At least 2 years of insurance experience, ideally as an Account Handler.
• Experience with real estate clients is highly desirable.
• Cert CII is preferred.

Responsibilities

• Prepare renewal reports, market submissions, and presentations.
• Act as a primary client contact for coverage queries and policy changes.
• Build strong relationships with clients and stakeholders.

Skills

Client Relationship Management

Risk Management

Communication

Education

Cert CII

Minimum 2 years insurance experience

Job description

Salary: £45,000 per annum

Location: London

PURPOSE OF ROLE

We are working with our client-an established insurance broker to help them find an experienced Real Estate / Property Owners Account Handler to join their team in London.

Our client is open to individuals from any line of business who would be interested to move into a corporate role.

In this role, you’ll support a diverse portfolio of property owner and real estate clients, ranging from commercial businesses to large corporate accounts.

RESPONSIBILITIES

• Prepare renewal reports, market submissions, and presentations
• Secure competitive quotes for new and renewal business
• Diligently check policy documentation
• Oversee premium tracking and credit control, escalating issues when necessary
• Act as a primary client contact for coverage queries, policy changes, and risk guidance
• Check and validate policy documents in line with regulatory standards
• Advise on insurance and risk management in collaboration with the account team
• Coordinate global insurance programmes, liaising with international partners
• Build strong relationships with clients, insurers, and third-party stakeholders
• Identify opportunities to improve service and add client value
• Support insurance administrators and resolve complex client queries

DAY-TO-DAY

• Liaising regularly with clients, underwriters, and internal colleagues to manage renewals, adjustments, and queries
• Preparing detailed documentation and ensuring all files are audit-ready
• Participating in internal and client meetings
• Following up on outstanding premiums and supporting credit control efforts.
• Maintaining accurate CRM records and documentation
• Assisting the wider account team with strategic planning and major client developments

EXPERIENCE

• A minimum of 2 years’ insurance experience, ideally in a broker setting as an Account Handler within any line of business
• Experience with real estate clients-particularly commercial property owners or managing agents-is highly desirable
• Cert CII is preferred

If you have the relevant experience or know someone that does please contact me now on 07458162 853 or email us at [e-mail]