Account Handler - Progression Opportunity

JR United Kingdom; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a growing independent brokerage as an Account Handler in a dynamic role that offers clear progression opportunities. You'll manage a portfolio of commercial clients and support them with renewals and day-to-day queries, ensuring excellent service and trust-building. With ongoing training and development, you will be empowered to shape your career in a flexible working environment.

Benefits

Performance-related bonus

Flexible working

Company pension scheme

Ongoing training and development

Career progression

Qualifications

• 2–5+ years’ experience in a commercial insurance role.
• Knowledge of key insurance lines and client needs.
• Confidence working directly with clients and insurers.

Responsibilities

• Manage a portfolio of commercial clients, supporting renewals and servicing queries.
• Work on new business enquiries independently or with the Account Executive team.
• Build trust and long-term relationships with insurers and clients.

Skills

Communication

Organisational

Client Management

Education

Cert CII (not essential)

Job description

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Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

A real progression opportunity for an ambitious Account Handler, joining a growing independent brokerage that’s building something different…

This is a chance to be part of something special at the very start of the journey, joining a young business with serious goals – plus the infrastructure and senior team in place to achieve them.

Do you want to work in a progressive environment where you’ll be empowered to succeed?

• This is a business where people are given the support and coaching to grow.
• You’ll have a clear progression plan, regular check-ins and practical development through formal training and day-to-day mentoring.
• Whether you want to move into more senior handling, client management, or team leadership down the line, your path will be shaped around your goals.

About the Account Handler Role

• You’ll take ownership of a portfolio of commercial clients and those in various specialist sectors and professions - supporting them with renewals, MTA’s, day-to-day servicing, queries and cover reviews.
• You’ll deal directly with insurers and clients, providing clear, efficient service that helps build trust and long-term relationships.
• You’ll work on new business enquiries either independently or alongside the Account Executive team.
• This is a broad, varied role with lots to get involved in.
• You’ll also be part of a team that’s shaping the way things are done.

What You’ll Need

• 2–5+ years’ experience in a commercial insurance role.
• Knowledge of key insurance lines and client needs.
• Strong communication and organisational skills.
• Confidence working directly with clients and insurers.
• A mindset geared toward learning, development, and improvement.
• Cert CII is useful but not essential as full support is available.

Salary & Benefits

• Performance-related bonus.
• Flexible working, with time spent in the office to build co-operation and collaboration.
• Company pension scheme.
• Ongoing training, development, and support.
• Career progression built into your role from the start.