Account Handler - MRP

Gallagher; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is looking for an Account Handler in London. This role involves managing client accounts and building strong relationships while meeting client needs and maintaining profitability. Ideal candidates will have a background in commercial insurance and excellent customer service skills.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme with employer contributions

Life insurance (4x basic salary)

Income protection covering up to 50% of annual income

Health cash plan or private medical insurance

Employee stock purchase plan

Gym discounts

Qualifications

• Experience across larger commercial to corporate insurance.
• Experience working towards targets in a regulated framework.
• Detail-oriented and process-driven.

Responsibilities

• Handling the full lifecycle of account management from new business to renewal.
• Supporting assigned accounts across multiple trades and industries.
• Managing day-to-day account queries and projects.

Skills

Customer Service

Rapport Building

Attention to Detail

Analytical Skills

Education

Chartered Insurance Institute Qualifications (Cert CII/Dip CII)

Education to GCSE standard or equivalent

Tools

Acturis

Job description

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Overview

Are you interested in a fast-paced role in the heart of our business? Our Major Risks Practice Division, based out of the London office, is seeking an organized and technically minded Account Handler to join our team. Our division is composed of strong Account Managers who pride themselves on providing the best service for our clients and are driven to succeed. If you share this attitude, we look forward to hearing from you.

You will be responsible for providing account servicing support for your accounts while maintaining profitability. This role reports directly to an MRP Team Leader, and you will work with several Directors on the accounts you support. Working alongside the wider team and our strong client base, this is an excellent opportunity to progress your career within Gallagher.

How you'll make an impact

• Handling the full lifecycle of account management—from new business to renewal.
• Building positive relationships with clients to meet and understand their needs.
• Providing support to assigned accounts across multiple trades and industries, covering various classes of insurance.
• Managing day-to-day account queries and projects that may arise.

About You

• Holding or working towards Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable, as is education to GCSE standard or equivalent.
• Experience in larger commercial to corporate insurance across various classes is desirable.
• Experience working towards targets within a regulated, measurable framework and achieving SLAs.
• Risk-aware in handling customer information, recognizing potential risks and seeking advice when necessary.
• Strong rapport-building skills and a focus on excellent customer service, with outstanding communication and social skills.
• Detail-oriented, process-driven, able to meet deadlines, and capable of organizing and analyzing information.
• Proficient in Acturis.
• Eligible to work in the UK.

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Compensation and Benefits

Along with a competitive salary, we offer a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with employer contributions.
• Life insurance (4x basic salary, with options to increase to 10x).
• Income protection covering up to 50% of annual income, with options to increase.
• Health cash plan or private medical insurance.
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, shopping vouchers, emergency family care, and more.