Account Handler - Insurance

The Ardonagh Group; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Norwich is seeking an experienced Insurance Account Handler to manage a portfolio of clients. This role offers a Monday to Friday schedule, a competitive salary, and a generous bonus structure, along with flexible working options. The ideal candidate will have experience in the insurance industry and a passion for delivering excellent customer service. Benefits include 26 days holiday, career progression opportunities, and a pension scheme.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience in the insurance industry is essential.
• A positive attitude towards client engagement is required.
• Willingness to pursue professional qualifications like CII or ACII.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong relationships and support client insurance needs.
• Deliver excellent customer service.

Skills

Insurance industry experience

Positive, proactive attitude

Confidence in communication

Collaborative spirit

Integrity and honesty

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Norwich as an Insurance Account Handler

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Norwich.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step? Apply today and one of our team members will be in touch.

#AIB

IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page