Account Handler - Corporate Insurance

Jensten; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK insurance intermediary is seeking a Corporate Account Handler to join their Norwich team. In this role, you'll provide essential support to Account Executives, handle client enquiries, and help negotiate policy renewals. The ideal candidate will have a background in Commercial Insurance and strong customer service skills. The role allows for a hybrid working model after probation. Benefits include generous leave, pension contributions, and professional development support.

Benefits

27 days annual leave plus bank holidays

Auto-enrolment pension scheme

Flexible benefits

Group Life Assurance cover

Paid maternity, paternity, adoption leave

Professional qualification study support

Discounts on cinema tickets and more

Qualifications

• Solid foundation in Commercial Insurance.
• Effective diary management and organizational skills.
• Ability to meet deadlines.

Responsibilities

• Provide admin support to Account Executives.
• Process mid-term adjustments and quarterly declarations.
• Manage client day-to-day enquiries and expectations.
• Negotiate renewals for allocated clients' policies.
• Liaise with Claims department over queries.

Skills

Customer service skills

Commercial Insurance knowledge

Organizational skills

Education

CII Qualifications (or desire to pursue)

Tools

Acturis

Job description

We’re excited to be recruiting a Corporate Account Handler to join our established and supportive team at One Broker, part of the growing Jensten Group.

If you have experience in Commercial Insurance and are ready to take the next step into a corporate role, this is a fantastic opportunity to grow your career with a forward-thinking, people-focused brokerage.

While Jensten has recently celebrated surpassing 1,000 employees, our Norwich office retains a warm, close-knit feel, with a team of over 70 friendly and supportive colleagues. Our Corporate division delivers tailored Commercial insurance solutions to a wide variety of clients across multiple sectors, offering plenty of variety and challenge.

You’ll start in our Norwich office, and once you’ve completed your probation, you’ll have the flexibility to move to a hybrid working model. We also offer free on-site parking, making your commute that bit easier.

Key objectives & responsibilities will include:

• Provide administration support for Account Executives as needed in obtaining new business quotations and arranging cover, checking new policy documentation for accuracy, and liaising with clients or insurers.
• Processing mid-term adjustments and quarterly declarations.
• Dealing with clients’ day-to-day enquiries, responding promptly, and managing expectations.
• Referring technical queries to relevant Account Executives, Handlers, and Directors.
• Negotiating and inviting renewal of allocated clients’ policies.
• Ensuring all Client records reflect the current risk on cover, including accuracy of sums insured, perils, excesses, extensions, and exclusions.
• Attaining cross-sell/up-sell opportunities on policies.
• Liaising with Claims department over claims queries/reports.
• Creating invoices and credit notes for New Business, Renewals, Mid-Term Adjustments.
• Updating the system based on meeting minutes from Account Executives.

About You

You’ll bring a solid foundation of Commercial Insurance knowledge and a passion for delivering exceptional client service. Effective diary management, planning, and organizational skills are essential, along with the ability to meet deadlines. Collaboration is key — working closely with Account Executives, Handlers, and Claims colleagues.

Other skills/requirements include:

• Strong customer service skills gained within an insurance setting.
• CII Qualifications or a desire to work towards them (not essential).
• Experience using Acturis (advantageous).

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits including:

• 27 days annual leave (including a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto-enrolment into our pension scheme (5% employer contribution).
• Flex-benefits — a range of flexible benefits to suit your needs.
• Group Life Assurance cover.
• Fully paid 3 months Maternity, Paternity & Adoption leave.
• Professional qualification study support.
• Perks at work — discounts on cinema tickets, meals, luxury items, etc.
• Holiday purchase scheme — up to 5 days annually.

About Us:

One Broker Group (part of the Jensten Group) services clients across East Anglia, with a focus on business, property, construction, manufacturing, and haulage. We’ve built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, charities, and classic cars.

Jensten is a leading UK insurance intermediary group, known for putting clients and people first. Since 2018, we’ve grown into a Top 10 Independent Broker, employing over 1,000 people across 35 locations, working with 85 franchise holders nationwide.

We bridge the gap between large consolidators and local brokers, offering scale and agility, while maintaining a client-focused, independent ethos.

And that’s why you should join us.