Account Handler - Corporate & Commercial

Howden; Tandridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider in Caterham is seeking an Account Handler to manage client inquiries, renewals, and invoicing. The ideal candidate will have a minimum of 2 years of industry experience and a strong technical understanding of general insurance. This full-time position requires onsite presence 2-3 days a week, emphasizing excellent client service and collaboration within a growing team.

Qualifications

• Minimum of 2 years of industry experience.
• Good level of technical insurance skills.
• Working knowledge of General Insurance classes.

Responsibilities

• Assist in achieving client retention targets.
• Liaise with Account Executive for renewal strategies.
• Process adjustments and ensure contract certainty.

Skills

Technical insurance skills

Attention to detail

Client service skills

Negotiation skills

Ability to gather and analyze client information

Education

GCSEs A-C in Maths & English

Cert CII (desirable)

Experience with Acturis (desirable)

Job description

Overview:

Howden is a collective – a group of talented and passionate people around the world. We support clients through the complex landscape of commercial risk with bespoke solutions. We seek an Account Handler to support our team, handle general enquiries, renewals, mid-term adjustments, quotations, and invoicing of premiums. You will work with Commercial clients, providing excellent service and collaborating with a growing insurance broker. We are a full-time, permanent opportunity based in our Caterham office, with onsite presence 2-3 days per week preferred.

Responsibilities:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.

• Liaise effectively with the Account Executive to ensure an appropriate renewal strategy, attend client meetings as necessary, and action meeting points.

• Undertake market exercise to establish the most competitive terms available.

• Obtain renewal terms and present to client.

• Issue renewal documentation in line with contract certainty.

• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.

• Record all relevant information, correspondence, and documentation on Acturis and use the diary system effectively.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.

• Actively cross-sell products from other Divisions.

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.

• Minimum of 2 years’ industry experience.

Skills:

• Good level of technical insurance skills, to be assessed by regular in-house testing.

• Accuracy and attention to detail.

• Ability to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Excellent client service skills.

• Good negotiation and broking skills.

• Ability to gather and analyse information from the client.

• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Ability to persuade and influence others.

Qualifications:

• GCSEs A-C in Maths & English.

• Cert CII (desirable).

• Acturis (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.