Account Handler - Corporate & Commercial

Howden Group Holdings; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2 days per week in our Edinburgh or Glasgow office for a balanced work experience.

We are seeking an ambitious Commercial Account Handler to join our dynamic team in Edinburgh or Glasgow. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

Responsibilities:

1. Organise and manage personal work activities to achieve team objectives and meet agreed targets
2. Participate in team meetings, reporting on business progress within your area of expertise
3. Manage assigned projects and contribute to other projects as required
4. Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
5. Collate and communicate client requirements to ensure appropriate marketing of the risk
6. Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
7. Produce high-quality market documentation, securing appropriate authorisations
8. Take ownership for data entry, credit control, and chasing subjectivities when required
9. Work with underwriters to place insurance that balances quality, coverage, and price
10. Process data promptly and accurately on relevant systems to support client service and internal processes
11. Maintain accurate and timely documentation for clients, ensuring proper organisation of records
12. Conduct due diligence/sanctions checks in line with company procedures
13. Adhere to company policies, procedures, and obtain required authorisations
14. Foster and nurture positive relationships with colleagues and external contacts
15. Provide support and assistance to senior colleagues and/or their clients on request
16. Deal with or refer client enquiries, renewals, and mid-term adjustments

Requirements:

1. Understanding of general and legal principles of insurance
2. Knowledge of relevant regulatory and legal frameworks
3. Working knowledge of Commercial Insurance market, including competitors, specific territories, and cultural awareness
4. Experience in an account handling or technical role within commercial insurance is essential
5. Good understanding of team objectives and how own role contributes
6. Excellent communication and interpersonal skills
7. Able to work independently and use initiative
8. Flexible and able to meet tight deadlines/targets with good organisation skills
9. Attention to detail and willingness to learn
10. Calm and resilient under pressure; ability to positively react to change
11. Effective communicator skilled at building connections and cultivating relationships

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new
2. We support each other in the small everyday moments and the bigger challenges
3. We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.