Account Handler - Construction

Lawes Consulting Group; Southend-on-Sea; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Lawes Consulting Group in Essex is seeking a Construction Account Handler to manage a portfolio of construction clients, handling policy administration, renewals and mid-term adjustments, and delivering excellent service in a hybrid working setup.

You will liaise with insurers and clients, update records in Acturis, and contribute to client retention through proactive relationship management.

Qualifications

• Excellent organisational and administrative skills with high attention to detail.
• Strong communication and interpersonal abilities for client-facing interactions.
• Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
• Ability to prioritise workload in a busy environment.
• Proactive, customer-focused mindset with problem-solving capabilities.
• Knowledge of FCA regulatory standards and insurance principles.

Responsibilities

• Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
• Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
• Maintain accurate client records and documentation using the Acturis system.
• Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
• Support risk management advice and ensure compliance with regulatory requirements.
• Contribute to client retention through proactive service and relationship management.
• Assist with claims notifications and coordination where required.

Skills

Organisational skills

Communication skills

Interpersonal skills

Problem-solving

Regulatory knowledge

Insurance principles

Tools

Acturis

Microsoft Office

Job description

Job title: Construction Account Handler

Salary: £35,000 - £45,000

Location: Essex. Hybrid - (3 days per week in office)

PURPOSE OF ROLE

To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.

RESPONSIBILITIES

• Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
• Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
• Maintain accurate client records and documentation using the Acturis system.
• Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
• Support risk management advice and ensure compliance with regulatory requirements.
• Contribute to client retention through proactive service and relationship management.
• Assist with claims notifications and coordination where required.

DAY-TO-DAY

• Reviewing and updating client policies on Acturis.
• Responding to client emails and calls regarding coverage, premiums, or alterations.
• Preparing renewal submissions and negotiating terms with insurers.
• Handling administrative tasks such as document preparation, data entry, and filing.
• Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.

EXPERIENCE

• Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.
• Strong client management background with a focus on administrative processing and service delivery.
• Knowledge of the construction/commercial sector and associated risks (essential).
• Experience using the Acturis insurance broking system (highly desirable).
• Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.

SKILLS

• Excellent organisational and administrative skills with high attention to detail.
• Strong communication and interpersonal abilities for client-facing interactions.
• Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
• Ability to prioritise workload in a busy environment.
• Proactive, customer-focused mindset with problem-solving capabilities.
• Knowledge of FCA regulatory standards and insurance principles.