Account Handler - Commercial & Schemes

Howden, the new name for Aston Lark; Maidstone; On-site; GBP 28,000 - 36,000; Full time

Job summary

Howden is seeking a dedicated Motor Trade Account Handler in Maidstone. You will manage daily inquiries, renewals, mid-term adjustments, quotations, and cross-sales from the Maidstone office, ideally three days on-site per week.

You should have knowledge of Personal Lines Motor, Motor trade or Commercial Insurance, GD2R) and the ability to deliver accurate, timely service while maintaining compliance with ethics guidelines. GCSEs required.

Qualifications

• Knowledge of Personal Lines Motor, Motor trade or Commercial Insurance.
• Familiarity with the CII's Code of Ethics and GDPR.
• Acturis (desirable).
• GCSE Maths and English (or equivalent).

Responsibilities

• Assist in achieving client retention targets by delivering high service levels.
• Obtain renewal terms and present to clients.
• Assist with new business when required.
• Produce professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected before cover starts.
• Record information and docs on Acturis and manage the diary.
• Cross-sell products from other divisions.
• Refer queries beyond own authority to senior staff.

Skills

Accuracy and attention to detail

Speed and efficiency

Prioritisation

Negotiation and broking

Oral and written communication

Information gathering & analysis

Client understanding & adaptation

Persuasion & influence

Education

GCSE Maths and English

Tools

Acturis

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden, Commercial & Schemes are seeking a dedicated and proactive Motor Trade Account Handler. This role is pivotal and will manage daily, the general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales and cross sales.

Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 3 days per week on average.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Undertake market exercises to establish the most competitive terms available.
• Obtain renewal terms and present to client.
• Assist with new business on occasions.
• Produce and issue professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
• Actively cross-sell products from other Divisions.
• Refer all queries that fall outside own experience, knowledge and authority to senior staff.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Knowledge of Personal Lines Motor, Motor trade or Commercial Insurance and the CII's Code of Ethics and GDPR.
• Acturis (desirable)

Skills:

• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications:

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.