Account Handler - Accident & Health

Howden Insurance Brokers Ltd; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Job summary

Howden Insurance Brokers Ltd is seeking an insurance operations professional to manage renewals and broker backups for a diverse client base, including London and international markets. You will prepare policy documentation, use industry systems, and ensure compliance with regulatory requirements.

The role requires 3–5 years in insurance operations, with strong attention to detail and the ability to work independently within a collaborative team.

Qualifications

• Minimum 3–5 years' experience in insurance operations with a strong focus on broker backup responsibilities.
• Solid understanding of the insurance process, ideally within London and/or international markets.
• Experience in slip production is essential.

Responsibilities

• Manage a book of policy renewals and gather renewal information to enable terms and firm orders.
• Prepare policy documentation and slips in line with client and market needs.
• Utilise market systems (Lloyd's Wording Repository, Crystal+, PPL) when preparing policy documentation and binding contracts.
• Stay up to date with territory, tax and legislation requirements to ensure compliance.
• Onboard new clients on Howden internal systems and complete necessary due diligence.

Skills

Advanced Excel

Independent worker

Team collaboration

Tools

Microsoft Excel

Outlook

Word

Job description

What you'll do

Manage a book of policy renewals, engaging with clients predominantly on a wholesale basis to gather renewal information in good time to enable terms to be obtained and firm orders placed. Preparation of policy documentation and slips in accordance with client and market needs, in an accurate and timely manner. Utilise market systems and resources such as the Lloyd's Wording Repository, Crystal+ and PPL when preparing policy documentation and subsequently binding contracts of (re)insurance. Stay up to date with territory, tax, and legislation requirements to ensure compliance. Manage the onboarding of new clients on Howden internal systems and complete the necessary due diligence requirements, whilst following internal guidelines. Respond to underwriter, client and third-party queries as appropriate to maintain strong relationships and ensure client satisfaction. Support the development of client presentations for both new and existing clients. Check Evidence of Cover and debit/credit notes for accuracy, ensuring all documentation is of the highest quality. Maintain accurate and concise placing files, using corporate document management system. Monthly chasing of outstanding premium payments. Liaise with technical teams to assist the delivery and processing of insurance placements including compliance checks. Support the management team with any new projects and broking services on an ad-hoc basis.

Minimum 3-5 years' experience in insurance operations, with a strong focus on broker backup responsibilities. Solid understanding of the insurance process, ideally within the London and/or international markets. Experience in slip production essential. Ability to work effectively independently and well as part of an open and collaborative team. Organised with an attention to detail. Confidence to work with others and provide a supporting role to the team. Advanced Excel and computer literate skills in basic software (i.e Outlook, Microsoft Excel, Word etc.)

Howden is a collective

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees spanning over 100 countries., Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours.

• or hybrid working.
• Not all positions can accommodate changes to working hours or locations.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other, in the small everyday moments and the bigger challenges. We are determined to make a positive difference, at work and beyond. We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.