Account Handler

Forrest Recruitment; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is helping to find a candidate for a customer service role in Stoke-on-Trent. This position involves liaising with customers, processing orders, and providing support. The ideal candidate will have a strong customer service background and a proactive attitude. The company offers excellent benefits, including a generous holiday entitlement and an employee assistance program.

Benefits

Employee assistance programme

25 days holiday and birthday off

Bonus scheme

Qualifications

• Previous experience in customer service required.
• Strong desire to succeed and progress in their career.
• Ability to handle customer needs and process orders.

Responsibilities

• Liaise with existing customers on their needs.
• Process customer orders using the inhouse system.
• Retain business through excellent customer service.
• Take payments and provide product support.
• Maintain account information.

Skills

Customer service experience

Excellent work ethic

Bright attitude

Ability to handle objections

Job description

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Do you want to join a company who truly value their staff, offer excellent career progression, and encourage personal growth? We are currently working with one of our long-standing clients, to help them source the missing piece to their jigsaw. The company provide specialist products to a wide range of customers and have seen significant growth over recent years, having diversified into new areas. This role will be working in a small team within the Customer Service function and supporting an external Account Manager who manages their own specific region of clients across the UK. The successful candidate will be responsible for the following…

• Liaising with existing customers to discuss their up-and-coming needs
• Processing customer orders using the inhouse system
• Retaining business using excellent customer service levels
• Taking payments
• Providing customer support on products
• Maintaining account information

The ideal candidate will have previous customer service experience, an excellent work ethic and a drive to succeed and progress their career. Candidates with a bright, can-do attitude will be welcomed. The ability to deal with customers, objection handle and process orders using various systems is also required. In return, the company offer excellent benefits such as an employee assistance programme, alongside a generous holiday entitlement of 25 days and your birthday off. Bonus scheme to be discussed at interview.