Account Handler

TN United Kingdom; Maidstone; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Account Handler to join their Private Clients team. This role offers a unique opportunity to work with High-net-worth clients, focusing on building relationships and delivering exceptional customer service. You will collaborate with a dedicated team to ensure client satisfaction while expanding your insurance knowledge. Embrace a culture that values diversity and encourages personal development, all while making a positive impact in the insurance sector. Your career path is defined by your ambitions, with support for professional qualifications and a range of employee benefits that enhance work-life balance.

Benefits

Company funded CII professional qualification

Enhanced maternity & paternity policies

Cycle to work loan scheme

Discounted personal health policies

Employee Assistance Programme (EAP)

Qualifications

• Experience with High-net-worth clients and building long-lasting relationships.
• Passion for excellent customer service and consultative approach.

Responsibilities

• Build rapport with existing clients and support their needs.
• Work closely with colleagues on larger accounts and attend meetings.

Skills

Customer Service

Relationship Building

Consultative Selling

Business Curiosity

Education

Cert CII Qualification

Job description

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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

We are actively looking for an Account Handler to join our growing Private Clients team. This is a great opportunity to join a highly successful team and develop your experience and career within High-net-worth insurance. You will be responsible for building rapport with an existing book of clients and working closely with wider team to achieve objectives.

About you:

You will have experience developing and building long lasting relationships with Private or HNW Clients.

You must have a passion for excellent customer services as this role will be working with existing clients and will be supporting their needs.

You are able to work closely with colleagues to support on larger accounts from start to finish, including; attending meetings, taking notes, speaking to insurers, working through renewal presentations and renewals terms etc.

You will be tenacious and have a business curiosity, as this will allow you to identify and explore opportunities for existing clients to drive the best possible outcome.

You are willing to learn, as every day will be different. This is a great opportunity to expand your insurance knowledge and become Cert CII qualified.

You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions – thinking about client needs and referring identified opportunities – we are always looking for a ‘path to yes’

Rewards:
We believe that great work and dedication should be rewarded, that’s why we offer:

Excellent training and development schemes with accelerated career progression

Company funded CII professional qualification

Enhanced maternity & paternity policies

Cycle to work loan scheme available to all employees

Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.

Access to hundreds of highstreet retailer discounts through our reward and recognition platform

Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more details will be made available through the recruitment process

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other,in the smalleveryday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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