Account Handler

Arthur J. Gallagher & Co.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading global brokerage seeks an Account Handler in London. The role focuses on mentoring, customer service, and ensuring compliance with legal policies. Ideal candidates will have experience in insurance and a customer-centric approach. Gallagher offers a competitive salary, benefits including healthcare and a pension scheme, and values diversity and inclusion within their workforce.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Three paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Qualifications

• Previous experience in the insurance industry needed.
• Education to GCSE standard or equivalent.
• Working towards Chartered Insurance Institute qualifications is preferred.

Responsibilities

• Build documents for new and existing customers.
• Obtain renewal terms and ensure customer queries are handled.
• Process policies and manage account queries.

Skills

Customer-centric

Risk awareness

Task-focused

Results-oriented

Education

GCSE standard or equivalent

Chartered Insurance Institute Qualifications (Dip CII or FIT)

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We're looking for an experienced, dedicated and results driven Account Handler to join our team.

Focussed on mentoring less experienced colleagues, sharing expertise in order to achieve, whilst ultimately putting the customer first.

Provide a quality service, acquire optimal retention numbers and push for growth where appropriate.

How you'll make an impact

• Build documents for new customers, along with any mid-term adjustments and renewals information too. Ensure all customer details are recorded accurately and entered onto system in a timely fashion.

• Obtain renewal terms for customers, always ensure you've explored other options before providing the best available solution. Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.

• Take care of Insurer and customer queries about their policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required

• Take care of account queries and credit control matters highlighting any concerns to account managers.

• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.

About you

• Currently holding or working towards one of the Chartered Insurance Institute Qualifications, Dip CII or FIT would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of general insurance, London Market, Lloyd’s and Industry products, services.

• Previous experience in the insurance industry is needed, as is having worked to targets within a regulated, measurable framework and achieved SLAs.

• Risk aware in handling customer information, 100% customer centric, focussed on the best possible outcome for our customers at all times.

• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.