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Account Handler

Jensten

Leatherhead

Hybrid

GBP 25,000 - 35,000

Full time

Today
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Job summary

A leading insurance broker based in Leatherhead is seeking an enthusiastic Account Handler to join their Commercial team. You will manage client relationships, handle renewals, and provide insurance solutions while benefiting from competitive salary and extensive perks. Ideal candidates will have strong communication skills and a desire to grow in the insurance sector.

Benefits

Competitive salary with annual review and bonus scheme
27 days annual leave plus bank holidays
Flexible benefits to suit your needs
Support for professional qualifications
Fully paid 3-month maternity, paternity, and adoption leave

Qualifications

  • Experience in a professional office environment is a plus.
  • Interest in developing a career in insurance/broking.
  • Keen attention to detail is important.

Responsibilities

  • Work with Account Executive to present insurance solutions.
  • Handle renewals and client communications effectively.
  • Ensure compliance with customer service standards.

Skills

Communication
Problem Solving

Education

CII qualifications

Tools

Microsoft Word
Excel
Outlook
Acturis

Job description

Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler to join our friendly and client-focused Commercial team.

Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals, storage, and self-storage industries. Over fifty years of trading have enabled us to create a broad range of specialist insurance solutions, in-house claims teams, and market-leading risk management services.

Working in a team of approximately 20, within a wider office of 45, you will be based in our modern Leatherhead office, which is within walking distance from the station and bus routes. Initially, you will work full-time in the office, with a hybrid of office and home working available after training.

Key objectives & responsibilities
  • Work with your Account Executive to offer and present insurance solutions, including policies and other risk management services.
  • Handle renewals, mid-term adjustments, and new business by assessing risk and claims information, liaising with clients and insurers.
  • Provide renewal quotations promptly and follow up to achieve profitable renewal retention and growth within set timescales.
  • Develop effective relationships with clients; analyze their needs and develop solutions via phone and email.
  • Respond promptly to client queries and ensure all communications are accurately documented.
  • Ensure compliance with local procedures, customer service standards, and external regulations such as FCA.
About You

As a Commercial Account Handler, you will have excellent communication and written skills, with a keen eye for detail. A background in insurance is preferred but not essential; other professional office experience will be considered.

You will also have:

  • Experience in a professional office environment
  • Understanding of Microsoft Word, Excel, and Outlook
  • Strong communication and problem-solving skills
  • A genuine interest in developing a career in insurance/broking
  • A desire to pursue CII qualifications (not essential)
  • Experience with Acturis (not essential)
Rewards & Benefits

Joining us, you can expect a supportive culture and an attractive range of rewards and benefits, including:

  • Competitive salary with annual review and bonus scheme
  • 27 days annual leave plus bank holidays, including days off for your birthday and a religious holiday of your choice
  • Auto-enrolment into our pension scheme with 5% employer contributions
  • Flexible benefits to suit your needs
  • Group Life Assurance
  • Fully paid 3-month maternity, paternity, and adoption leave
  • Support for professional qualifications relevant to your role
  • Discounts on cinema tickets, dining, luxury items, etc.
  • Holiday purchase scheme—up to 5 days annually
About Us

Launched in 2018, Jensten is one of the UK's largest independent broking groups. We place over £600m GWP into the market through retail insurance broking, Lloyd's and London Market broking, and underwriting. We combine scale, ambition, and expertise with a strong client focus, making us one of the most exciting independent broking groups.

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