Account Handler

Reed; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced Insurance Account Handler to join their dynamic team. In this role, you will support the Existing Business division by managing client relationships and ensuring compliance with industry regulations. You'll play a crucial role in servicing existing clients, arranging policy renewals, and providing expert advice on insurance products. This opportunity offers a chance to work in a supportive environment that values professionalism and customer care, with a range of benefits aimed at enhancing your work-life balance. If you are passionate about delivering exceptional service and have the required experience, this position could be your next career move.

Benefits

Company events

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

Gym membership

Health & wellbeing programme

Life insurance

Sick pay

Store discount

No weekends

Qualifications

• Experience in an Account Handler role within a broker environment is essential.
• Strong customer service skills with the ability to build solid relationships.

Responsibilities

• Support Existing Business division by servicing clients and arranging renewals.
• Ensure compliance with FCA regulations and promote exceptional customer care.

Skills

Customer Service Skills

Organizational Skills

Insurance Product Knowledge

FCA Compliance Knowledge

IT Skills

Education

Cert CII (or willingness to obtain)

Tools

SSP

Acturis

Job description

My client has an opportunity for an experienced Insurance Account Handler to join their growing team based just outside of Sutton. The role will support the Existing Business division, servicing existing Clients and arranging renewals of commercial policies along with providing cover for personal lines policies when required.

Key areas of responsibility include:

• Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Queries, Premium Finance Arrangements, and Issuing Cover Notes.
• Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Policies and Guides to Best Practice.
• Always promoting exceptional customer care standards.
• Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance.
• Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover.
• Promoting and increasing the use of in-house premium finance.
• Supporting Account Executives with duties where required.

Experience required:

• Previous experience in an Account Handler role within a broker environment. Essential
• Working knowledge of insurance products. Preferably commercial and personal lines
• Experience of working to high standards of FCA compliance.
• I.T. skills including use of an insurance IT system, ideally SSP or Acturis.
• Strong organisation skills.
• The ability to work to a high level of accuracy.
• Exemplary customer service skills with the ability to build solid relationships with clients and insurers.
• Willingness to work towards Cert CII or already hold qualifications.

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• Sick pay
• Store discount
• No weekends