Account Handler

Benefact Group; Essex; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Pension

Bonus scheme

Birthday off

Job summary

Direct Corporate Risks, part of Benefact Group, seeks an Account Handler for our Billericay office. Responsibilities include processing vehicle adjustments, MID updates, liaising with clients and insurers, and invoicing for new clients.

Must be organised, personable with a strong eye for detail in a fast-paced environment. Benefits include a competitive salary, 37.5 hour week, and permanent contract.

Qualifications

• Ability to manage your own time and prioritise work without supervision, to meet deadlines.

Responsibilities

• Account management including renewal chasers through to file closures.
• Ensuring that all documentation and processing meets the company's compliance standards.
• Liaise with clients on a daily basis, answering incoming telephone enquiries and dealing with any necessary policy amendments on motor fleet policies as required, including the updating of the MID and discussing risks with insurers and client.
• Undertaking vehicle amendments and adjustments, including updating the Motor Insurance Database.

Skills

Time management

Team contribution

Communication

Organised & methodical

Prioritisation

Education

Chartered Insurance Institute Certificate in Insurance

Tools

Open GI System

MS Word

MS Excel

Outlook

Job description

Salary: Starting from £35,000.00 (subject to experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Billericay

About the role

Direct Corporate Risks, who are proudly part of Benefact Group, are looking for an Account Handler to join our Billericay office.

As an Account Handler, key responsibilities include processing vehicle adjustments, MID updates, liaising with clients and insurers on vehicle and fleet related queries, date input, processing and invoicing for new clients.

Due to the nature of this role, the successful candidate must be organised, personable and have a strong eye for detail and accuracy in a fast-paced environment.

Direct Corporate Risks Ltd is a rapidly growing, unique, specialist retail broker based in Billericay. We have ambitious growth plans and are looking for an experienced Account Handler to work alongside our existing client servicing team.

Why join us?

Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Account management including renewal chasers through to file closures.
• Ensuring that all documentation and processing meets the company's compliance standards
• Liaise with clients on a daily basis, answering incoming telephone enquiries and dealing with any necessary policy amendments on motor fleet policies as required, including the updating of the MID and discussing risks with insurers and client
• Ensuring that all documentation and processing meets the company's compliance standards
• Undertaking vehicle amendments and adjustments, including updating the Motor Insurance Database

What you'll need to have

• Ability to manage your own time and prioritise work without supervision, to meet deadlines
• Strong contribution to the team through own ideas, initiatives and concepts
• Ability to communicate effectively with others
• Organised and methodical approach to work and problem solving
• Good IT skills, including Microsoft Word, Excel and Outlook

What makes you stand out

• Chartered Insurance Institute Certificate in Insurance
• Prior use of the Open GI System

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager

"At Direct Corporate Risks (DCR), we're not just growing - we're building something exceptional. Over the past few years, we've tripled our business, opened new regional offices, and developed a culture that blends commercial ambition with genuine collaboration. We're proud of the people behind our success - driven, down-to-earth professionals who care about doing the right thing for our clients and each other."

About us

Direct Corporate Risks is a specialist insurance broker established in 1996, with over 50 years of combined experience across our chosen sectors. Part of our Lloyd & Whyte Broking division we focus on Waste & Recycling, Haulage, and High Risk Liability, delivering expert advice and tailored solutions in the markets where we add the most value.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change's UK Guides to Company Giving 2017-26