Account Handler

Jensten; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Commercial Account Handler in Colchester, where you will support a friendly team dedicated to providing insurance solutions to charities and not-for-profit organizations. With a blend of office and home working, you can expect excellent benefits including generous annual leave, pension contributions, and professional development support.

Benefits

27 days annual leave plus additional days

5% employer contributions to pension

Flexible benefits tailored to preferences

Fully paid 3-month maternity, paternity, and adoption leave

Discounts on cinema tickets and dining

Holiday purchase scheme—up to 5 days annually

Qualifications

• Prior insurance knowledge and excellent client service skills.
• Ability to work to deadlines and collaborate with colleagues.
• Experience in an insurance setting is advantageous.

Responsibilities

• Providing administrative support for Account Executives.
• Handling clients’ daily inquiries promptly.
• Maintaining accurate client records and cross-selling policies.

Skills

Customer service skills

Diary management

Planning

Organizational skills

Education

CII qualifications or desire to work towards them

Tools

Acturis

Job description

One Broker (part of the Jensten Group) is pleased to be recruiting an Account Handler to join our Colchester office.

This is a fantastic and rare opportunity for someone with insurance experience to become a Commercial Account Handler and develop their career as part of a successful broker.

While Jensten recently celebrated reaching 1000 employees, our Colchester office comprises a friendly team of over 60 people. You will be working in our Charities team, which includes 11 colleagues, offering policies with exclusive terms to over 2000 charities, not-for-profit, and voluntary organizations.

Initially, the role is based on 5 days in the Colchester office, with a blend of office and home working available after probation. Free car parking is provided at the office.

Key objectives & responsibilities include:

• Providing administrative support for Account Executives, including obtaining new business quotations and arranging cover, checking policy documentation for accuracy, and liaising with clients and insurers.
• Processing mid-term adjustments and quarterly declarations.
• Handling clients’ daily inquiries promptly and managing expectations.
• Referring technical queries to relevant Account Executives, Broking Technicians, and Directors.
• Negotiating and inviting renewal of assigned client policies.
• Maintaining accurate client records reflecting current risks, sums insured, perils, excesses, extensions, and exclusions.
• Cross-selling and up-selling policies.
• Liaising with Claims Handlers regarding claims queries and reports.

About You

As a Commercial Account Handler, you will have prior insurance knowledge and excellent client service skills. You should have strong diary management, planning, and organizational skills, and be able to work to deadlines. Teamwork is essential, as you will collaborate closely with colleagues to service a range of policies.

Other skills/requirements include:

• Strong customer service skills within an insurance setting.
• CII qualifications or a desire to work towards them (not essential).
• Experience with Acturis (advantageous).

Rewards & Benefits

Joining us, you can expect a supportive culture and attractive rewards, including:

• 27 days annual leave (plus a day off for your birthday and a religious holiday of your choice) plus bank holidays.
• Auto-enrolment into our pension scheme with 5% employer contributions.
• Flexible benefits tailored to your preferences.
• Group Life Assurance cover.
• Fully paid 3-month maternity, paternity, and adoption leave.
• Support for professional qualifications relevant to your role.
• Discounts on cinema tickets, dining, luxury items, etc.
• Holiday purchase scheme—up to 5 days annually.

About Us

One Broker Group, part of the Jensten Group, services commercial and personal clients across East Anglia, focusing on business, property, and haulage. We have developed a range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes, and classic cars.

Founded in 2018, Jensten is one of the UK's largest independent broking groups. We grow organically and through acquisitions, placing over £600m GWP into the market via retail insurance broking, Lloyd’s and London Market broking, and specialist underwriting.

We bridge the gap between consolidators and provincial brokers, combining scale, ambition, and expertise with a client-focused culture and entrepreneurial spirit. We are proud to be one of the most exciting independent broking groups in the UK.