Account Handler

HIBL; Bristol; On-site; GBP 28,000 - 38,000; Full time

Job summary

Howden is a global insurance group offering a dynamic environment where professionals support our broking team with administrative and technical tasks. You will prepare slips, endorsements, spreadsheets, and other documents to enable brokers to market risks in Lloyd's and other markets.

The role emphasises developing knowledge of the insurance process within a growing team, offering a clear platform for career progression in the industry. Hybrid working is available where possible.

Qualifications

• Experience in insurance process desirable
• Organised with attention to detail
• Ability to work well in an open, collaborative team

Responsibilities

• Participate in team meetings as required
• Manage assigned projects and contribute to other projects
• Provide input to team meetings to ensure information is considered
• Assist in monitoring renewal and new business activity
• Review client documentation to support quoting process
• Develop relationships with markets
• Check market presentations
• Produce high quality and compliant market documentation
• Data entry and credit control where required
• Liaise with processing technicians and IBA
• Maintain up-to-date records on company systems and e-trading platforms

Skills

Advanced Excel

Team collaboration

Attention to detail

Communication

Insurance processes

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

This position offers an exciting opportunity to work in a dynamic and global environment, collaborating with various brokers and team members from around the world. The Professional Indemnity team has been growing year on year and we are seeing exciting opportunities and submissions from both new and existing territories. In this role, you will build on your existing account handling experience by supporting our broking team with key administrative and technical tasks. You’ll be responsible for preparing slips, endorsements, spreadsheets, and other documentation to enable brokers to market risks in Lloyd’s and other markets. This position offers the opportunity to deepen your understanding of the insurance process within a dynamic and growing team, providing a strong platform for career progression in the industry.

What you’ll do

• Participate in team meetings as required
• Manage assigned projects and contribute to other projects as required
• Provide input to team meetings to ensure appropriate information is considered
• Assist in monitoring renewal and new business activity to aid effective planning and resourcing
• Review client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Develop strong relationships with markets
• Check market presentations
• Produce high quality and compliant market documentation ensuring appropriate authorisations are secured
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaise with processing technicians and IBA as required
• Ensure up to date records are maintained at all times on the Company systems and any e‑trading platform

Who we’re looking for

• Experience in insurance process desirable
• Ability to work well as part of an open and collaborative team
• Organised with attention to detail
• Confidence to work with others and provide a supporting role to the team
• Advanced Excel and computer literate skills in basic software (i.e. Outlook, Microsoft Excel, Word, etc.)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments are available, and we are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working, where possible. If you’re excited by this role but have any doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner’s mindset is embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.