Account Executive - Natural Resources

WTW; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

WTW is seeking a Client Relationship Manager to oversee a portfolio of clients, collaborating with Account Directors to enhance relationships and service delivery. Key responsibilities include client liaison and adherence to established service standards. Ideal candidates will demonstrate strong communication and negotiation skills, alongside the ability to manage client expectations effectively.

Qualifications

• Experience in client service delivery and relationship management.
• Ability to learn and adhere to processes supporting client services.
• Insurance industry experience beneficial.

Responsibilities

• Manage a portfolio of clients and support Account Directors.
• Liaise with clients to develop strong relationships.
• Deliver end-to-end ongoing client service adhering to standards.

Skills

Client service

Relationship building

Communication

Negotiation

Time management

Education

Certificate CII (willingness to complete)

Tools

Microsoft Word

PowerPoint

Excel

Job description

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

Responsible for a portfolio of clients supporting Account Directors in retaining and servicing clients and with prospects. You will support and develop client and WTW relationships and grow portfolio within the business unit. As part of the team, you will:

• Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Account Director/Team Leader.
• Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
• Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures, and service standards.
• Liaison with Natural Resources Gateway team members.
• Manage revenue ensuring income figures on their accounts are accurately reported on the Revenue Analysis and Forecasting Tool (RAFT) via the RAFT Updater.
• CRM Dynamics Sales Hub for prospects with the nominated CRM Updaters (in close co-operation with Growth Leaders and/or sales and strategy focussed colleagues as appropriate) including budgeting and collection of engineering fees.
• Adherence to and accountability for:

• ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Fair Market Appraisal, Document Management System, and the like.
• key operational metrics such as Business Quality Management (BQM).
• completion of all compulsory training and Continuing Professional Development (CPD) hours.

• Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.

Qualifications

The Requirements

• Ability to deliver high levels of client service.
• Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists.
• Ability to represent the practice and WTW with integrity and credibility.
• Excellent communication, negotiation and influencing skills, articulate.
• Experience and willingness of working with and adhering to processes and systems to support client service delivery.
• Ability and willingness to learn.
• Time management.
• Insurance Industry experience beneficial but not compulsory
• Study towards or willingness to complete Certificate CII beneficial.
• Proficiency in Microsoft Word, PowerPoint, and Excel
  

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Recruiter screen call
• Stage 3: 1st Round Interview
• Stage 4: 2nd Round Interview
• Stage 5: Offer and onboarding.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail] .