Account Executive - maternity cover (fixed term contract for 12-months)-EN

CAE; Burgess Hill; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible holidays

Flexi-time

Private health insurance

Healthcare cash plan

Pension

Life insurance

Job summary

CAE's Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference.

The role builds long-term relationships, coordinates training events, handles inquiries, and supports sales targets. This fixed-term position in Burgess Hill requires strong communication, organization, and teamwork.

Qualifications

• Experience in customer relations or client-facing roles.
• Excellent verbal and written communication.
• Able to adapt to change and manage multiple tasks.
• Familiarity with Salesforce or client databases is a plus.
• Comfortable working weekends/holidays in the UK.

Responsibilities

• Build and maintain long-term relationships with customer decision-makers.
• Support customer retention by maximizing renewals.
• Coordinate and register training requirements.
• Respond to client inquiries promptly and professionally.
• Schedule recurring training events and track completion.
• Promote additional training courses to meet client needs.
• Negotiate pricing and contract terms per guidelines.
• Maintain accurate customer data in Salesforce and Gemini.

Skills

Customer relations

Communication skills

Self-starter

Multitasking

Team player

Problem solving

Salesforce knowledge

MS Office

Aviation exposure

Tools

Salesforce

Gemini systems

Microsoft Word

Microsoft Excel

Outlook

Job description

• Self-starter.

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.

Description

• Build and maintain effective long-term relationships with customer decision-makers and key stakeholders within an assigned territory.
• Support customer retention by maximizing the renewal and continuation of existing revenue streams.
• Coordinate and book client training events by reviewing course prerequisites, participant qualifications, course availability, and accurately registering training requirements.
• Respond to client inquiries in a timely and professional manner.
• Schedule and track recurring training events and follow up to ensure completion.
• Identify opportunities to promote additional training courses that align with client needs and objectives.
• Negotiate pricing agreements and make contract-related decisions in accordance with established guidelines.
• Monitor training events through completion and provide ongoing customer support.
• Communicate payment terms clearly and assist with payment collection activities, including collecting applicable payments at training events when required.
• Support the achievement of company sales strategies, objectives, and territory targets.
• Deliver a high standard of customer service through proactive communication and follow-up.
• Establish and maintain positive client relationships through regular engagement and account management activities.
• Coordinate training requirements with the Training Services team to deliver appropriate customer solutions.
• Collaborate with colleagues to support team objectives and provide backup coverage when needed.
• Support training participation growth and achievement of assigned sales targets.
• Maintain accurate and up-to-date customer information in Salesforce and Gemini systems.

Qualifications

• Experience in customer/client relations role.
• Excellent verbal and written communication skills.
• Demonstrated ability to be adaptable and flexible with the capacity to accept change.
• Demonstrated problem solving skills and the willingness to participate in process improvement projects.
• Self-starter.
• Must be able to multi-task and prioritize daily workload.
• Experience with Microsoft Word, Excel, Outlook, and Internet Explorer.
• Must be able to work in a team environment.
• Must be able to maintain professionalism in the workplace at all times.
• Aviation experience desirable.
• Experience with Salesforce or equivalent client database software would be an advantage.

Other details

• The ability to converse in a second language would be an advantage
• In the UK, this role requires weekend and public holiday working. The team ensure a minimum of 1 person departmental coverage on any weekend day but will only be expected to work 5 days per week. Bank holidays are considered "working days" (with the exception of Christmas Day and on some occasions, Boxing Day which gets reviewed each year). Account Executives can book public holidays off but the department needs to have adequate coverage.
• Infrequent travel may be required.
• Maternity cover; Fixed-term contract for 12 months

Benefits

• Attractive benefits including a flexible holiday policy and a flexi-time scheme
• Private health insurance with BUPA
• Healthcare cash plan
• Pension scheme
• Life Assurance

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Temporary (Fixed Term)

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available - contact your recruiter or email [e-mail] if needed.

Data Privacy

Privacy Statement | CAE. As part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.