Account Executive Hilton Direct

Hilton Worldwide, Inc.; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company is seeking an Account Executive to manage inquiries and build customer relationships. The role requires strong communication and organizational skills, with a focus on achieving sales goals in the hospitality industry. The ideal candidate will have relevant education and proven sales experience. Join us to create remarkable experiences for our clients.

Qualifications

• Education in related fields preferred.
• Experience in the hospitality industry is a plus.
• Proven hotel sales experience is required.

Responsibilities

• Manage meeting inquiries while building client relationships.
• Communicate between accounts and hotels effectively.
• Document business opportunities and performance.

Skills

Effective collaborative skills

Strong administrative and organizational focus

Persuading and influencing skills

High level of verbal and written communication skills

Good knowledge of market segments

Proficient in Microsoft Office applications

Education

High School/GED and BA/BS/Bachelor’s Degree

Tools

Salesforce

Job description

Overview

Account Executive Hilton Direct (EUR015OD)

Hilton Direct UK&I is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Account Executive & Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.

Responsibilities

• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions
• Act as communicator between accounts and hotels, share brand knowledge with clients and client knowledge with hotels
• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels
• Document development of business opportunity within relevant systems and reports, with support from the Group Sales Support role
• Present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values
• Reach agreed goals and deliver incremental revenue for all Hilton Worldwide hotels
• Assess actual performance compared to targets
• Enforce policies and procedures to improve overall operations and effectiveness
• Ensure proposals and contracts presented and negotiated with customers are checked/validated
• Support accurate communication of sales promotions and information to relevant people
• Coordinate required administrative work related to reporting of figures
• Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, as agreed by the line manager
• Update manuals and other department documents; support trainings for new team members
• Adhere to measurements of ROI to ensure overall effectiveness
• Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct

Direct Reports

None

Knowledge, Skills & Abilities

• Effective collaborative skills to build positive relationships with internal and external stakeholders
• Strong administrative and organizational focus to work in a highly structured way
• Persuading and influencing skills
• High level of verbal and written communication skills
• Willingness to develop and take responsibilities while working within a team but also self-dependent
• Good knowledge of market segments
• Understanding of competition and marketing strategies
• Able to manage conflict
• Good in interpreting and analysing data
• Proficient in Microsoft Office applications
• Usage and knowledge of other Sales Systems, e.g. Salesforce
• Understanding of sales process; tools, measurements, and systems
• Understanding of business needs of hotels and clients

Qualifications

• Education: High School/GED and BA/BS/Bachelor’s Degree (Preferred).
• Experience in the hospitality industry (preferred).
• Well-rounded sales experience.
• Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is required.

If you are passionate about building relationships, taking initiative, and ready to make a real impact, we’d love to hear from you!

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!