Account executive for marketing production

Inspired Thinking Group (ITG); Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Flexible home office up to 40%

Wellbeing day

Pension scheme

Employee assistance programme

Professional qualifications funding

Referral bonuses

Job summary

Inspired Thinking Group (ITG) is seeking a proactive project coordinator to manage end-to-end processes from briefing to artwork delivery for Heineken brands. You will ensure briefs comply with brand guidelines and provide brand consultancy where needed.

You will coordinate across ITG teams—product, service desk, studio, and creative services—while supporting the customer service team on BTL packaging, invoicing, and month-end tasks.

Qualifications

• Customer-centric mindset and passion for service excellence.
• Ability to manage multiple projects in a fast-paced environment.
• Strong prioritisation and organisational skills.
• Willingness to learn packaging and new technologies.

Responsibilities

• End-to-end management from briefing to artwork delivery for Heineken brands (BTL).
• Ensure briefs adhere to brand guidelines and provide brand consultancy when needed.
• Coordinate projects across ITG teams from product to creative services.
• Support CS team with BTL packaging and during holidays.
• Handle invoicing and month-end tasks efficiently.

Skills

Customer service

Project management

Excel

Relationship building

Tools

Storyteq

Job description

Описание:

At Inspired Thinking Group (ITG), we help brands grow by bringing together marketing technology, content production, data and insight, and managed services. We work with our clients to simplify complex marketing challenges, helping them get campaigns to market faster, produce content more efficiently and keep their brands consistent. Combining technology with hands-on expertise and customer service, we help brands get more from their marketing investment.

Задачи:

End to end management from briefing, quoting, brand guardianship to the delivery of artworks for all Heineken brands (BTL) Ensuring client briefs are within correct brand guidelines Providing brand consultancy to clients where their briefs require Working within our SLA's to deliver all aspects efficiently and on time Ensure all relevant parties are always briefed and informed of project progress Co-ordinating projects through the appropriate internal departments at ITG ranging from product teams, service desk, studio to creative services Supporting the CS team with BTL support and packaging, when needed and during holidays Ensuring markets are trained correctly on our Storyteq technology Handle invoicing and month end tasks efficiently

Требования:

First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time Basic knowledge of print and Digitial activations Willingness to learn packaging Capable of managing multiple projects in a fast-paced setting Excellent prioritisation skills The ability to build relationships and develop as part of a dynamic team Service minded approach, proven customer service experience Experience of working in an environment where priorities are constantly changing Commitment to the job and an overall team player A true team player with a positive and collaborative approach Innovative thinker, always ready to find new solutions for clients Calm and confident in handling challenging situations Strong relationship-building skills with clients Methodical, organised, and detail-oriented Keen to learn and adapt to new technologies Proficient in Excel

Условия:

alongside a competitive salary 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500 Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships