Account Executive

Devonshire; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise de communication client dynamique cherche un Account Executive pour renforcer son équipe dans un rôle clé axé sur la satisfaction client. Basé à Rotherham, vous serez responsable de la gestion des relations clients et de fournir un service exemplaire. Ce contrat permanent offre une occasion de contribuer à un environnement d'équipe engagé dans l'excellence du service.

Qualifications

• Expérience en service client ou vente, idéalement dans l'industrie de l'impression.
• Capacité à travailler en équipe.
• Capacité à prioriser et organiser son travail.

Responsibilities

• Assister les clients avec les demandes, en tant que point de contact unique.
• Coordonner les départements internes pour livrer les projets à temps.
• Gérer les attentes budgétaires et de calendrier des clients.

Skills

Service client

Résolution de problèmes

Travail en équipe

Job description

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Our client, a leading customer communications company, is looking for an Account Executive to join their team of customer-focused solutions providers.

As an Account Executive for assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.

This is a permanent contract based at the Templeborough site in Rotherham, Monday to Friday, 8:30am to 5:00pm.

• Communicating with customers ensuring that exemplary customer service is always delivered.
• Coordinating internal departments to deliver projects on time and to customers’ expectations.
• Managing customer budget and timeline expectations regarding projects.
• Being the first point of contact for any customers that require support with our online ordering platform.
• Maintaining the customer database to ensure accurate information and exemplary support.

What do you need to be successful in this role?

To be successful as an Account Executive, you will need to be able to demonstrate you are: –

• Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
• Able to work as part of a team.
• A problem solver that naturally looks for solutions for customers.
• Confident in using your initiative to prioritise and organise your work.

If you’d like to learn more about this role, please get in touch with Natalie!

Please only apply if you have the right to work in the UK.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.