Account Executive

Inspired Thinking Group (ITG); Nottingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Smart Working up to 40% from home

Work abroad up to 90 days a year

Pension scheme

Employee Assistance Programme

Wellbeing workshops

Volunteer day

Job summary

Inspired Thinking Group (ITG) is seeking an Account Executive to support major client projects across multiple briefs. You will be the central point of contact, ensuring queries are managed efficiently and professionally while maintaining high service standards.

You will coordinate timelines, manage briefs, and collaborate with account managers, client teams and internal teams. You will also perform admin and system support for project management tasks, with a focus on quality control and

Qualifications

• Evidence of excellent customer service commitment is essential.
• Strong communication and relationship-building skills are needed.
• Ability to work independently and inform stakeholders.
• Calm, confident demeanor in challenging situations is required.
• Team player with a collaborative approach and high attention to detail.

Responsibilities

• Manage data, artwork and briefs using company tech.
• Validate client information for briefing accuracy.
• Serve as primary contact for projects end-to-end.
• Monitor WIP and ensure timely progression of tasks.
• Handle invoicing and month-end tasks efficiently.
• Address client needs promptly to maintain relationships.
• Support content and production work within the team.
• Stock management and reporting.

Skills

Customer service

Communication skills

Relationship management

Independence / self-motivation

Calm under pressure

Team player

Attention to detail

MS Excel

Microsoft Office

Mediacentre knowledge

Tools

Mediacentre

Microsoft Office / Excel

Job description

As an Account Executive at ITG, you're proactive, self-motivated and able to work across multiple projects with varying deadlines. Your key skills lie in customer service, attention to detail and the ability to stay calm under pressure, in this fast paced collaborative environment. You'll play a vital role in supporting one of our key clients. You'll be a central point of contact helping to ensure all queries are managed efficiently and professionally.

You'll support the team with a main project brief, making sure the project is accurately captured, scheduled and delivered on time. Over time, you'll be up-skilled to act as support across various other briefs, building your knowledge and confidence to handle them independently.

Your day-to-day will also include providing admin and system support for project management tasks. Alongside this, you'll be managing briefs, coordinating timelines and working with account managers, client teams and internal teams to deliver exceptional customer service. Quality control checks and compiling reports will also form part of your role, helping to maintain high standards and support strategic decision-making.

Key Responsibilities:

• Efficiently manage data, artwork and print briefs using our cutting-edge technology
• Validating information supplied by the client to ensure accuracy of briefing
• Act as the primary point of contact for projects, managing this end to end
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression
• Handle invoicing and month-end tasks efficiently
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships
• Provide support on content and production work within the team
• Stock Management and reporting

As an Account Executive at ITG, you're proactive, self-motivated and able to work across multiple projects with varying deadlines. Your key skills lie in customer service, attention to detail and the ability to stay calm under pressure, in this fast paced collaborative environment. You'll play a vital role in supporting one of our key clients. You'll be a central point of contact helping to ensure all queries are managed efficiently and professionally.

You'll support the team with a main project brief, making sure the project is accurately captured, scheduled and delivered on time. Over time, you'll be up-skilled to act as support across various other briefs, building your knowledge and confidence to handle them independently.

Your day-to-day will also include providing admin and system support for project management tasks. Alongside this, you'll be managing briefs, coordinating timelines and working with account managers, client teams and internal teams to deliver exceptional customer service. Quality control checks and compiling reports will also form part of your role, helping to maintain high standards and support strategic decision-making.

Key Responsibilities:

• Efficiently manage data, artwork and print briefs using our cutting-edge technology
• Validating information supplied by the client to ensure accuracy of briefing
• Act as the primary point of contact for projects, managing this end to end
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression
• Handle invoicing and month-end tasks efficiently
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships
• Provide support on content and production work within the team
• Stock Management and reporting
• Holiday cover for AM's

Requirements

• First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything - Essential
• Strong communication skills, both written and verbal - Essential
• Able to build strong relationships with clients, colleagues and suppliers - Essential
• Able to work independently, whilst keeping stakeholders informed - Essential
• Remain calm and confident when handling challenging situations - Essential
• A true team player with a positive and collaborative approach - Essential
• Excellent attention to detail. Able to prioritise workload effectively, managing multiple projects in a fast-paced environment. - Essential
• Proficient in Microsoft Office suite - especially Excel - Essential
• Working knowledge of Mediacentre for coordinating artwork and print production - Essential
• Experience managing end to end studio briefing process with the ability to effectively manage and prioritise artwork workloads - Essential

Benefits

Work's a treat!

Perks at ITG

— alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.