Account Executive

Elsevier Sp. z o.o. Company; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global risk management company in London is seeking an Account Executive to manage client portfolios and drive retention strategies. The role involves building strong relationships, managing contract renewals, and identifying upsell opportunities. Candidates should be detail-oriented, proactive, and fluent in English and either Russian or French. Experience with Salesforce is preferred. This position offers a great opportunity for impactful contributions in a customer-focused environment.

Qualifications

• Detail-oriented and highly organised, able to manage multiple priorities.
• Proven experience in meeting or exceeding sales/renewal targets.
• Background in account management or client-facing roles with senior stakeholders.

Responsibilities

• Act as the main point of contact for a portfolio of clients.
• Build strong, long-term client relationships and ensure high satisfaction.
• Identify opportunities to grow accounts through upsell and cross-sell strategies.

Skills

Fluent in English

Fluent in Russian

Fluent in French

Strong relationship-building skills

Proactive and adaptable

Tools

Salesforce

eLearning platforms (Brainshark, Highspot)

Job description

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As an Account Executive at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.

Responsibilities:

Client Relationship Management & Renewals

• Act as the main point of contact for a portfolio of clients
• Build strong, long-term client relationships and ensure high satisfaction
• Manage the full contract renewal process with accuracy and timeliness
• Monitor client activity to identify potential risks and take proactive action
• Collaborate with internal teams to resolve issues and deliver a seamless experience
• Maintain accurate forecasts and contribute to overall sales performance

Upselling & Cross-Selling

• Identify opportunities to grow accounts through upsell and cross-sell strategies
• Keep CRM systems up to date with qualified opportunities and account insights
• Support sales and marketing campaigns by promoting relevant solutions to clients

Customer Onboarding

• Guide new clients through a smooth onboarding process
• Conduct welcome calls and deliver tailored product training
• Coordinate internal support to respond quickly to client queries during onboarding

Requirements / Qualifications:

• Fluent in English and Russian and/or French
• Detail-oriented and highly organised, with the ability to juggle multiple priorities
• Strong relationship-building and communication skills, especially over the phone
• Proven experience in meeting or exceeding sales/renewal targets
• Proactive and adaptable, comfortable working both independently and in teams
• Experience with Salesforce or similar CRMs
• Background in account management or client-facing roles with senior stakeholders
• Familiarity with eLearning platforms such as Brainshark or Highspot

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our form or contact 1-855-833-5120.

About the role

As an Account Executive at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.

Responsibilities:

Client Relationship Management & Renewals

Act as the main point of contact for a portfolio of clients

Build strong, long-term client relationships and ensure high satisfaction

Manage the full contract renewal process with accuracy and timeliness

Monitor client activity to identify potential risks and take proactive action

Collaborate with internal teams to resolve issues and deliver a seamless experience

Maintain accurate forecasts and contribute to overall sales performance

Upselling & Cross-Selling

Identify opportunities to grow accounts through upsell and cross-sell strategies

Keep CRM systems up to date with qualified opportunities and account insights

Support sales and marketing campaigns by promoting relevant solutions to clients

Customer Onboarding

Guide new clients through a smooth onboarding process

Conduct welcome calls and deliver tailored product training

Coordinate internal support to respond quickly to client queries during onboarding

Requirements / Qualifications:

Essential:

Fluent in English and Russian and/or French

Detail-oriented and highly organised, with the ability to juggle multiple priorities

Strong relationship-building and communication skills, especially over the phone

Proven experience in meeting or exceeding sales/renewal targets

Proactive and adaptable, comfortable working both independently and in teams

Desirable:

Experience with Salesforce or similar CRMs

Background in account management or client-facing roles with senior stakeholders

Familiarity with eLearning platforms such as Brainshark or Highspot

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our form or contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams.