Account Executive

23RED LIMITED; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A purpose-driven creative agency in Greater London is seeking an Account Executive to support the Client Services team. The role involves project management, client communication, and campaign coordination, offering opportunities for significant professional development. Ideal candidates will have agency experience and strong organizational skills. This role is integral to ensuring client satisfaction and success in delivering impactful campaigns.

Qualifications

• Excellent communication skills in face-to-face and telephone interactions.
• Strong organizational abilities and time management skills.
• Capability to conduct desk research and analyze competitor activities.

Responsibilities

• Serve as the central point of information for the account.
• Support the Account Manager in projects ensuring timely delivery.
• Build and maintain strong client relationships.

Skills

Communication skills

Organisation

Research and analysis

Numeracy

Computer skills

Education

Experience in an agency environment

Willing to pursue IPA qualifications

Tools

MS Office (Word, PowerPoint, Excel)

Job description

23red is a purpose-driven creative agency. We develop brands and campaigns that change behaviour for the better and have a positive impact on people’s lives.

Whether it’s tackling climate change, fighting inequality or driving blood donations, we take pride in developing brands and campaigns that make a real difference to society.

We are experts in crafting creative campaigns that cut through and engage, delivering them through paid, owned and earned channels, frequently working through the trusted voices of media, partners or influencers.

Our people are motivated by the impact of our work and we have clear values, each underpinned by a set of behaviours: Collaborative, Curious, Creative, Caring and Clever.

We’re part of Capgemini Invent globally, aligned to Frog in the United Kingdom – and whilst we operate as a separate brand, we have the benefit of being part of a network

PURPOSE OF THE ROLE:

You’ll be joining our dynamic Client Services team helping play a vital role in the agency. Our Client Services team is the bridge between the client and the agency. Their role is to make sure that the agency is meeting the client’s needs, keeping the client updated on the progress of projects and working with clients and internal agency teams to develop solutions to any problems which might crop up along the way.

As Account Executive, you will support the Client Services team in the day-to-day running of client campaigns. This is a fantastic opportunity to develop a range of skills including project management, organisation, relationship-building and client management, and there is huge scope to progress to Account Manager and beyond! You’ll have the opportunity to work on a breadth of integrated creative and partnership-led projects.

WHAT WILL YOU BE DOING?

• You are the central point of information on the account – taking responsibility for creating and circulating status and contact reports, filing account documentation, collating campaign documentation and preparing competitor reviews.
• You work closely with the Account Manager on projects to deliver on time, on budget and with superior quality, and support the wider team by tracking progress and keeping them up to date on project status, project managing meetings (agendas, note taking, room booking, refreshments, etc.), and keeping the database up to date with client/partner details.
• You play a vital role in the implementation of evaluation and valuation methods, with regular desk research, collation of campaign activity/partner activation.
• Building your relationship with the client, you contribute to the day-to-day running of their campaigns, demonstrating to clients how much you care about their brand, and looking for opportunities to add value.
• You are flexible and adaptable to clients’ needs, managing their expectations and showing initiative that builds their confidence in you.
• You contributeto the achievement of team targets by understanding 23red’s financial processes, ensuring accurate and timely billing, and job bag management by invoicing clients regularly and accurately, answering invoice queries and ensuring prompt payment.
• You understand 23red’s creative process and ensure you follow this.

WHAT ARE WE LOOKING FOR:

• Ideally you will have some experience in an agency environment.
• Communication skills: excellent face-to-face and telephone communicator; a clear, accurate and concise written style across emails, contact and status reports.
• Organisation: able to manage time efficiently and prioritise work effectively, flagging when issues arise.
• Research and analysis: able to undertake desk research and competitor reviews and draw meaningful conclusions.
• Numeracy: able to understand the project/job life cycle, basic agency finance processes, and terminology.
• Computer skills: adept at using MS Office programmes (Word, PowerPoint and Excel).
• Professional development: Willing to work towards one or more IPA (Institute for Professionals in Advertising) qualifications including Foundation Certificate, Commercial Essentials and / or Leg Regs (we provide some time off to study and sit the exam). There is huge opportunity to progress in this role!