Account Executive

Inspired Thinking Group (ITG); Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible holidays

Smart working

Work abroad option

Pension scheme

Medical plan

EV salary sacrifice

Employee awards

Job summary

Inspired Thinking Group (ITG) is seeking an Account Executive to support the Whitbread account, acting as a key link between clients, account management, creative and production teams. You will coordinate project activities, manage day-to-day client communications, ensure accurate briefing and administration, and help deliver projects on time and within budget.

The role focuses on outstanding customer service and operational excellence, building strong relationships with ITG and client teams,

Qualifications

• You’re passionate about customer service and can easily build relationships as part of a dynamic and fast paced team.
• You’ll be extremely organised, with a passion for process, efficiency and smarter working.
• Prioritisation and good attention to detail are vital.
• You need to be a fabulous communicator and be assertive when required.
• You need to be flexible and adaptable, as you’ll actively contribute and support the team with completing tasks, meeting goals and managing projects.
• You can demonstrate you are a quick learner.
• Collaborative and proactive team player.
• Computer literate with proficiency in excel.

Responsibilities

• Key role within the Whitbread Client Services account team.
• Responsible for the day-to-day support to the client service team (Creative and Production).
• Support with general admin requirements.
• Uploading and maintain the image dam.
• Supporting with creative projects with the wider team.
• Manage re-touching.
• Take on and manage regular reporting (POD reporting, monthly reports, stock reporting).
• Manage and maintain the LSM and Ordering tool items on Media Centre.

Skills

Customer service

Relationship building

Organisation

Attention to detail

Communication

Flexibility

Quick learner

Team player

Excel

Tools

Excel

Job description

This is an exciting opportunity to be involved in the support and delivery of full end-to-end process of menu/POS requirements for Whitbread account.

The Account Executive supports the wider team with the delivery of creative and production projects by acting as a key link between clients, account management teams, creative teams, and production team. The role is responsible for coordinating project activities, managing day-to-day client communications, ensuring accurate briefing and administration, and helping to deliver projects on time, within budget, and to a high standard.

The role is integral to the prolonged success of end-to-end delivery for Whitbread. Your focus will be providing outstanding customer service and delivering operational excellence. You'll build and maintain strong relationships with the ITG team, as well as with the client, ensuring all processes and best practices are adhered to and maintained.

Key Responsibilities:

• Key role within the Whitbread Client Services account team.
• Responsible for the day-to-day support to the client service team (Creative and Production)
• Support with general admin requirements
• Uploading and maintain the image dam
• Supporting with creative projects with the wider team
• Manage re-touching
• Take on and manage regular reporting for example POD reporting, regular monthly reports, stock reporting
• Manage and maintain the LSM and Ordering tool items on Media Centre
  
  

This is an exciting opportunity to be involved in the support and delivery of full end-to-end process of menu/POS requirements for Whitbread account.

The Account Executive supports the wider team with the delivery of creative and production projects by acting as a key link between clients, account management teams, creative teams, and production team. The role is responsible for coordinating project activities, managing day-to-day client communications, ensuring accurate briefing and administration, and helping to deliver projects on time, within budget, and to a high standard.

The role is integral to the prolonged success of end-to-end delivery for Whitbread. Your focus will be providing outstanding customer service and delivering operational excellence. You'll build and maintain strong relationships with the ITG team, as well as with the client, ensuring all processes and best practices are adhered to and maintained.

Key Responsibilities:

• Key role within the Whitbread Client Services account team.
• Responsible for the day-to-day support to the client service team (Creative and Production)
• Support with general admin requirements
• Uploading and maintain the image dam
• Supporting with creative projects with the wider team
• Manage re-touching
• Take on and manage regular reporting for example POD reporting, regular monthly reports, stock reporting
• Manage and maintain the LSM and Ordering tool items on Media Centre
  
  

Requirements

• You're passionate about customer service and can easily build relationships as part of a dynamic and fast paced team
• You'll be an extremely organised individual, with a passion for process, efficiency and smarter working
• Prioritisation and good attention to detail are vital
• You need to be a fabulous communicator and be assertive when required
• You need to be flexible and adaptable, as you'll actively contribute and support the team with completing tasks, meeting goals and managing projects
• You can demonstrate you are a quick learner
• Collaborative and proactive team player
• Computer literate with proficiency in excel
  
  

Benefits

Work's a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships
  

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.