Account Executive

We Are Workforce Ltd; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading insurance brokerage in Worcester is seeking an Account Executive to manage new business functions. Candidates should have insurance experience and strong communication skills to handle client inquiries and promote service offerings. The role involves developing relationships with clients and brokers to achieve conversion targets. This position offers standard working hours and opportunities for professional development.

Qualifications

• Proven ability to manage own workload and meet deadlines.
• Effective communication in various forms: in-person, written, and over the phone.
• Understanding of current market conditions in insurance.

Responsibilities

• Handle new business insurance inquiries promptly and professionally.
• Process quote instructions compliantly and efficiently.
• Develop relationships with clients and brokers for business growth.

Skills

Prioritization and organization

Effective written communication

Confident liaison skills

Time management

Understanding of insurance contracts

Knowledge of FCA rules

IT system knowledge

Willingness to learn

Entrepreneurial outlook

Integrity

Job description

Overview

Role: Account Executive

Location: Worcester

Working Hours: Monday – Friday, 9am-5pm or 9:30am-5:30pm

Department: New Business

Line Manager: Commercial Manager

The Role

SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients.

Looking for an Account Executive to join our new business function, ideally with insurance experience in either a commercial or personal lines role, successfully winning new business and managing the process throughout.

Responsibilities

• To supervise or carry out the new business function of insurance for clients dealing with telephone enquiries promptly, ensuring fair treatment of our clients
• To process new business quote instructions compliantly and efficiently
• To work with internal lead generators to put together target campaigns with the goal of appointment setting, ‘hot keys’ or renewal date capture
• Cultivate existing clients for recommendations and cross sell and upsell opportunities
• To react to leads generated by existing means (introduces, Website SEO, returning customers, recommendations etc.) in a timely and professional manner
• To achieve pre agreed conversion metrics and targets
• To attend meetings with clients where needed to discuss programme of insurance at both new business and renewal
• To attend networking events, exhibitions, trade fairs, expo’s and similar events where needed
• To ensure that all communications with clients are accurately recorded as per the Firm’s Procedures Manual.
• To utilise all markets available which may be better suited to the client’s requirements or which may offer preferential terms
• To develop ongoing, mutually beneficial relationships with Brokers, Clients, Introducers and Insurers.
• Negotiate terms with insurers in the best interest of the insured
• Adhere to all company policies as detailed in the company handbook
• Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm.
• Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system

Skills & Qualifications

• Ability to prioritise and organise own workload to ensure that deadlines are adhered to
• Ability to construct effective written communications, including letters, emails and reports
• Ability to liaise confidently an effectively via the telephone, in writing and face to face
• Able to manage time effectively
• Knowledge and understanding of a wide range of insurance contracts including current market conditions
• Knowledge and understanding of FCA rules and guidelines as well as GDPR & IDD
• Knowledge and understanding of the firms IT system and use of its computer quotation engines
• Willingness to continue to learn and develop
• Entrepreneurial outlook with the ability to cold call (both face to face and over the phone) when needed
• To always act with integrity
• To always act with due care, skill & diligence
• To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.
• To observe proper standards of market conduct