Account Executive

Transcriptionlive; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A market-leading manufacturing firm in Doncaster is seeking an Account Executive to deliver proactive customer service and manage client projects. Responsibilities include communication with the Commercial Team, project accountability, and sourcing materials. The salary starts at £27,000 per annum with benefits including holidays and private medical. This is a full-time role, 40 hours per week.

Benefits

Company pensions scheme

Private medical

Quarterly bonus potential

25 holidays + bank

Qualifications

• Experience in proactive customer service.
• Strong project management skills.
• Ability to communicate effectively across teams.

Responsibilities

• Deliver customer service to clients.
• Manage day-to-day affairs on a project basis.
• Act as a conduit between the client and the company.

Job description

Baltic Recruitment are delighted to be supporting our established, market leading manufacturing client with their search for an Account Executive.

Overall Purpose

• To deliver proactive customer service to our clients.
• To service the Business Development Managers in their role to give the best possible solution to the client whilst maintaining quality and productivity within the business.
• In conjunction with Business Development Manager to act as a direct link between the client and the company, managing day-to-day affairs on a project basis.
• To Project manage each customer opportunity and be accountable for each project from enquiry to invoice.
• To strive to improve the profitability and added value of all work that has been won by investigating alternative methods of production, including outsourcing where appropriate.
• To manage any project work through both internal departments and external suppliers.
• To provide effective communication and act as a conduit between all parties involved.
  
  

Key Duties

• Work closely with the Commercial Team to discuss current and upcoming projects to determine workload for forthcoming period and support capacity management.
• Accept, understand and act upon written sales brief provided by Business Development/Sales Team for estimates and orders for all opportunities.
• Work alongside the external sales team in managing customer expectations ensuring that accurate pricing can be achieved and highlighting any additional costs as they become evident, and that the product is fit for purpose and in line with the external sales brief.
• Produce and send Order Acknowledgement to client when estimate is converted into a production order.
• Produce clear and concise works instructions documents, on Tharsten MIS system, from quotes previously produced and purchase order supplied by customer.
• Brief jobs into production department and agree schedule as per client requirements.
• Source materials and outwork required for any jobs to be as per company purchasing guidelines.
• Be the internal contact for the client and answer any queries that may arise on activities where applicable.
  
  

The Package

• £27,000 per annum starting salary, increasing after 3 months.
• 40 hrs per week: 8am - 16:30pm Mon - Fri.
• 25 holidays + bank.
• Company pensions scheme.
• Private medical.
• Quarterly bonus potential.
  
  

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