Account Executive

Inspired Thinking Group (ITG); Croydon; Hybrid; GBP 25,000 - 35,000; Full time

Job description

As an Account Executive at Inspired Thinking Group (ITG), you’ll play a vital role in supporting one of our key retail clients. You’ll be a central point of contact helping to ensure all queries are managed efficiently and professionally.

You’ll support the team across a range of automation-led briefs making sure projects are accurately captured, scheduled, and delivered on time. Over time, you’ll be up-skilled to act as support for these briefs, building your knowledge and confidence to handle them independently.

Your day-to-day will also include providing admin and system support for New Store Openings (NSO), as well as assisting with stock and event management tasks. Alongside this, you’ll be drafting and managing briefs, coordinating timelines, and working with account managers and internal teams to deliver exceptional service. Quality control checks and compiling reports will also form part of your role, helping to maintain high standards and support strategic decision-making.

A proactive approach to problem-solving, strong communication skills, and the ability to stay calm under pressure will be essential in this fast-paced, collaborative environment.

Key Responsibilities:

• Act as the primary point of contact for enquiries from our internal helpline which receives enquiries direct from stores, ensuring prompt and professional responses.
• Support the delivery of automation-led artwork briefs, working closely with the team to ensure accurate and timely execution.
• Provide administrative and system support for New Store Openings (NSO), including system management and task coordination.
• Assist with stock and event management tasks, ensuring all requirements are captured and delivered efficiently.
• Gradually develop knowledge and skills to serve as support for automation-led briefs, enabling flexibility and continuity within the team.

Minimum Requirements:

• Proven experience as an Account Executive or in a similar client-facing role, ideally within marketing, retail or creative services.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills - able to build positive relationships with clients and internal teams.
• Excellent organisational skills with a keen attention to detail, adaptable to changing priorities.
• Ability to manage multiple projects and deadlines effectively.
• Familiarity with marketing principles and project management tools would be an advantage.
• Comfortable working with large volumes of briefs and fast turnaround times.
• Ability to spot issues before they become problems - proactive with strong attention to detail.
• Strong analytical skills to assess project outcomes and improve processes.
• Able to work independently while keeping stakeholders informed.
• Positive attitude with a willingness to learn and adapt in a fast-moving environment.
• Proficiency in Microsoft Office Suite, especially Excel.
• Passionate about delivering exceptional customer service.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus.
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.