Account Executive

Cisco Systems Inc; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Senior Account Manager to lead major social strategy for a flagship FMCG brand. Responsibilities include managing client relationships, overseeing social content delivery, and mentoring team members in a dynamic environment. Ideal candidates will have significant experience in social-first agencies and be comfortable managing budgets and timelines. The role offers competitive benefits and the chance to work collaboratively with a supportive team.

Benefits

Annual & New Business Bonus Schemes

Up to 29 days leave + bank holidays

Summer hours

Free breakfast & refreshments

Dog friendly office

Qualifications

• Significant experience in a social-first agency environment and already operating at SAM level.
• Direct experience leading always-on social delivery across FMCG or lifestyle brands.
• Strong understanding of social content planning and production workflows.

Responsibilities

• Act as day-to-day client lead, managing relationships across brand and social teams.
• Oversee delivery of content calendars and paid social activations.
• Mentor junior team members to foster their growth.

Skills

Client communication

Social content planning

Team leadership

Organizational skills

Pressure management

Job description

Overview

We're looking for a sharp, confident and delivery‑led Senior Account Manager to join our team and lead one of our most fast‑paced and high‑profile accounts – a global FMCG drinks brand operating on serious scale across organic, paid and influencer social. This is a role for someone who has been in the thick of it, running multiple social workstreams at once, partnering closely with creative and strategy teams, and navigating the pressures of short deadlines, complex approvals and high expectations. You’ll need strong digital and content fluency, an eye for detail and the calm, client‑facing presence that earns trust at every stage. We’re looking for someone already operating at SAM level in a social‑first agency environment and ready to hit the ground running on a fast‑moving FMCG brand.

Client Leadership & Social Strategy Execution

• Act as the day‑to‑day client lead, managing relationships across brand, social and community teams.
• Translate client briefs and business needs into clear, actionable workstreams across paid, organic and influencer social.
• Collaborate closely with strategy, creative and influencer teams to ensure social‑first ideas are impactful and executable.
• Present work, performance and insights with confidence, clarity and polish – whether in a sprint meeting or on a formal call.
• Spot potential roadblocks, bottlenecks or issues early and proactively solve them before they escape.
• Keep a close eye on trends, competitor activity and platform updates to keep the brand ahead of the curve.

Project & Content Delivery

• Oversee day‑to‑day delivery of always‑on content calendars, paid social activations, community‑led campaigns and influencer partnerships.
• Lead content planning, timeline management, stakeholder reviews and approval workflows with precision.
• Ensure content is delivered accurately, on time and to spec – across formats, platforms and markets.
• Manage client feedback and amends with care and clarity, ensuring nothing gets lost in translation.
• Work closely with producers and creatives to align on deliverables, usage rights and deadlines.
• Support the creation of performance reports and insights in collaboration with the analytics team.

Team Collaboration & Leadership

• Mentor junior team members (Account Executives / Account Managers), helping them grow in confidence and quality.
• Set the tone for fast, focused, high‑quality account delivery – without compromising on relationships or morale.
• Act as the connective tissue between departments – ensuring social workstreams run smoothly across creative, influencer, paid media and strategy.
• Champion a positive, proactive, problem‑solving culture within your account team.

Commercial & Operational Management

• Own scopes of work, timelines and budget trackers across all social deliverables.
• Ensure all projects are delivered within scope and timelines, flagging scope creep or resourcing challenges early.
• Track time, reconcile budgets and ensure accurate forecasting.
• Manage third‑party partners or talent (influencers, creators, platform reps) with commercial rigor.

Qualifications

• Significant experience in a social‑first agency environment and already operating at SAM level.
• Direct experience leading always‑on social delivery across FMCG or lifestyle brands, ideally within the drinks sector.
• Strong understanding of social content planning, production workflows, usage rights and channel nuances (Meta, TikTok, YouTube, etc).
• Highly organised and detail‑oriented – never missing a deadline or deliverable.
• Calm and confident under pressure – with strong instincts, great judgement and a clear point of view.
• Outstanding client communication and relationship‑building skills – someone who earns trust fast.
• Confident managing scopes, timelines, approvals and budgets without constant oversight.
• A real pride in doing things well.

Benefits

• Annual & New Business Bonus Schemes
• Up to 29 days leave + bank holidays
• Summer hours
• Free breakfast & refreshments
• Dog friendly office

Why Join Us?

This is a high‑impact role on a flagship FMCG brand, working with a smart, supportive team in a genuinely fast‑paced environment. You’ll be trusted, stretched and supported – with the freedom to do great work and the structure to grow.