Account Executive

Inspired Thinking Group (ITG); Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche un Account Executive pour soutenir ses actions auprès d'un client clé du secteur retail. Dans ce rôle, vous serez le point central pour toutes les demandes, tout en offrant un service client exceptionnel. Rejoignez une équipe collaborative où vos compétences en organisation et votre passion pour le service client seront essentielles.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Paid Volunteer Day

Referral scheme

Enhanced Family Friendly Leave

Qualifications

• Proactif, auto-motivé et capable de travailler sur plusieurs projets.
• Solides compétences en service à la clientèle et communication.
• Capacité à rester calme sous pression.

Responsibilities

• Gérer efficacement les briefs et la communication avec les clients.
• Assurer un suivi des projets et des délais.
• Effectuer des contrôles de qualité et compiler des rapports.

Skills

Customer service

Attention to detail

Communication skills

Team player

Ability to work independently

Tools

Microsoft Office

Job description

As an Account Executive at Inspired Thinking Group (ITG), you’re proactive, self-motivated and able to work across multiple projects with varying deadlines. Your key skills lie in customer service, attention to detail and the ability to stay calm under pressure, in this fast paced collaborative environment.

You’ll play a vital role in supporting one of our key retail clients. You’ll be a central point of contact helping to ensure all queries are managed efficiently and professionally.

You’ll support the team across a range of briefs, making sure projects are accurately captured, scheduled and delivered on time. Over time, you’ll be upskilled to act as support for these briefs, building your knowledge and confidence to handle them independently.

Your day-to-day will also include providing admin and system support for stock management tasks. Alongside this, you’ll be managing briefs, coordinating timelines and working with account managers and internal teams to deliver exceptional customer service. Quality control checks and compiling reports will also form part of your role, helping to maintain high standards and support strategic decision-making.

Responsibilities:

• Efficiently manage data, artwork and print briefs using our cutting-edge technology.
• Validating information supplied by the client to ensure accuracy of briefing.
• Act as the primary point of contact for our internal helpline, which receives enquiries direct from the client, ensuring prompt and professional responses.
• Stay on top of Work In Progress (WIP) management, ensuring timely project progression.
• Handle invoicing and month-end tasks efficiently.
• Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships.
• Provide support on content and production work within the team.
• Conduct site visits for quality control of POS deliveries.
• Attend press passes/QC sessions at print partners as required.
• Stock Management and reporting.

• First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything.
• Strong communication skills, both written and verbal.
• Able to build strong relationships with clients, colleagues and suppliers.
• Able to work independently, whilst keeping stakeholders informed.
• Remain calm and confident when handling challenging situations.
• A true team player with a positive and collaborative approach.
• Excellent attention to detail. Able to prioritise workload effectively, managing multiple projects in a fast-paced environment.
• Proficient in Microsoft Office suite – especially Excel.
• You hold a full driving licence.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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