Account Executive

QQFS (Qualitative & Quantitative Fieldwork Services); Abingdon; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A leading company in healthcare solutions seeks a Customer Relationship Manager to enhance customer engagement and drive campaign success. This role involves managing client accounts, ensuring high service quality, and analyzing campaign performance. Ideal candidates will excel in relationship building and possess strong account management capabilities. Competitive benefits include annual leave and a bonus scheme.

Benefits

25 days annual leave

Participation in an annual bonus scheme

Pension 4%/4% employer contributions

Medical cash plan with gym membership

Staff discount scheme

Cycle scheme

Qualifications

• Proven ability of building strong client relationships.
• Experience of managing accounts and relationships for multiple customers.
• Experience in managing campaigns and coordinating team members.

Responsibilities

• Establish and maintain excellent customer relationships.
• Manage a portfolio of customers to address business issues.
• Gather and analyze campaign performance data.

Skills

Client Relationship Building

Campaign Management

Data Analysis

Job description

Company Description

About the Company:

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3is theonlycompany incorporated after the year2000to be included in theNikkei225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Job Description

To proactively build and maintain customer relationships, by delivering highly successful campaigns and therefore maximising revenue streams for M3(EU). You will be the link between the customer and the Company.

Essential Duties and Responsibilities:

• Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
• Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
• Maintain a detailed understanding of your account portfolio
• Develop and maintain thorough account plans for each customer
• Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
• Responsible for generating awareness within clients, of developing capabilities of M3

Qualifications

• Proven ability of building strong client relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers
• Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives

Additional Information

Benefits:

• 25 days annual leave
• Participation in an annual bonus scheme linked to the profitability of the business
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme
• Cycle scheme

#LI-JG1

#LI-Hybrid