Account Director, Strategic Accounts

Genesys Telecommunications Laboratories, Inc.; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Director for Strategic Accounts to lead the charge in transforming customer experiences. This pivotal role involves driving growth through strategic sales, managing high-value clients, and collaborating with internal teams to deliver exceptional outcomes. The ideal candidate will have over 12 years of experience in complex solution sales, particularly within SaaS and customer engagement technologies. Join a forward-thinking company that values empathy and collaboration while working with some of the largest brands in the UK and Ireland. If you're ready to make a significant impact and thrive in a flexible, remote-friendly environment, this opportunity is for you.

Benefits

Flexible working environment

Career development opportunities

Diversity and inclusion initiatives

Employee wellbeing programs

Qualifications

• 12+ years in complex solution sales, ideally in SaaS or customer engagement.
• Proven track record in managing large Enterprise accounts.

Responsibilities

• Drive revenue growth through upselling and cross-selling solutions.
• Lead complex sales cycles and engage C-suite stakeholders.

Skills

Complex Solution Sales

SaaS

CCaaS

Customer Engagement Technologies

Stakeholder Management

Sales Methodology (MEDDPICC)

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Account Director, Strategic Accounts

Account Director, Strategic Accounts

Apply locations United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id JR107609

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Account Director, Strategic Accounts – UK

At Genesys, we’re shaping the future of customer experience. As an Account Director – Strategic Accounts, you’ll be a key player in turning our vision of Experience as a Service into reality — helping the world’s largest organisations build empathetic, trust-based relationships with their customers.

This is a consultative, strategic sales role focused on driving growth across our top-tier Enterprise accounts in the UK and Ireland — both through deepening existing customer relationships and winning new logos.

What You’ll Do

As an Account Director, you will:

1. Take ownership of a select portfolio of our most complex and high-value customers across the UK & Ireland.
2. Drive revenue growth through expansion, upselling, and cross-selling of Genesys Cloud, Digital, and AI solutions.
3. Lead complex consultative sales cycles with a focus on business outcomes, using frameworks such as MEDDPICC.
4. Engage and influence stakeholders at C-suite level, positioning yourself as a trusted advisor in customer experience strategy.
5. Collaborate closely with internal teams – including Customer Success, Professional Services, Technical Sales – and external partners to deliver outstanding results.
6. Build strong, strategic account plans aligned to both Genesys’ value proposition and customer goals.
7. Track and forecast performance accurately in Salesforce, maintaining clear pipeline visibility and predictability.
8. Stay ahead of industry trends and represent Genesys as a thought leader in CX innovation.

What We’re Looking For

We’re looking for a passionate, ambitious and experienced sales professional who:

1. Has 12+ years of success in complex solution sales, ideally within SaaS, CCaaS, Digital, or Customer Engagement technologies.
2. Brings a proven track record of managing and growing large Enterprise accounts, including net new logo acquisition and account expansion.
3. Has experience selling into the UKI market and navigating complex stakeholder landscapes.
4. Is confident using MEDDPICC or similar methodology to manage sophisticated sales processes.
5. Thrives in a collaborative, team-driven environment and brings a positive, solutions-oriented mindset.
6. Communicates with clarity and impact, and builds strong relationships based on trust and value creation.
7. Is comfortable working both directly and via partners to drive results.

Why Join Genesys?

1. Be part of a market leader in cloud-based customer experience and AI-powered solutions.
2. Work with some of the largest and most innovative brands across the UK and Ireland.
3. Thrive in a remote-friendly, flexible working environment focused on outcomes.
4. Access industry-leading tools, enablement, and career development opportunities.
5. Join a company with a strong commitment to diversity, sustainability, and employee wellbeing.
6. Live our values: Fly in Formation, Embrace Empathy, Go Big, and Make it Easy.

Ready to bring empathy to life at scale? Apply now and let’s grow together.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com .

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.