Account Director - Retail, Leisure & Hospitality

Willis Towers Watson; City Of London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A global insurance firm is seeking an experienced Account Director to manage a portfolio of high-value clients in the Retail, Leisure & Hospitality sectors. The successful candidate will develop tailored risk management solutions and maintain strong relationships with key clients. Ideal candidates will have extensive industry experience, an ACII qualification, and proven business development skills. A commitment to inclusivity and employee empowerment is emphasized.

Qualifications

• Extensive experience in the Retail, Leisure & Hospitality insurance sectors.
• Proven experience managing large and complex client accounts.
• Excellent communication, negotiation, and influencing skills.

Responsibilities

• Take ultimate responsibility for delivering required services to clients.
• Develop and implement risk transfer and risk management solutions.
• Drive the sales process to win, retain, and develop profitable new clients.

Skills

Client Relationship Management

Strategic Thinking

Business Development Skills

Communication Skills

Team Leadership

Education

ACII qualification or equivalent

Job description

The Role

We are seeking an experienced, growth-focused Account Director to join our Retail, Leisure & Hospitality (L&H) Practice. As an Account Director, you will be responsible for managing a portfolio of Retail, L&H clients which include complex, high-value accounts requiring tailored risk management solutions. This role offers a fantastic opportunity to make a significant impact in the insurance industry, working within a globally recognised organisation.

Responsibilities

• Client Relationship Management: Take ultimate responsibility for delivering the required services to clients, building long-term relationships, and becoming a trusted advisor on their risk and insurance requirements.
• Strategic Solutions Delivery: Develop and implement risk transfer and risk management solutions that align with the unique needs of clients in the Retail and L&H sectors.
• Stakeholder Engagement: Identify and engage with key decision-makers and budget holders within client organisations, fostering strong, lasting relationships.
• Industry Expertise: Provide technical, industry, and subject-matter expertise, drawing on internal resources where necessary to deliver comprehensive solutions to clients.
• Collaboration: Work closely with specialist technical teams across the business and the wider group to meet client needs effectively and deliver top-tier solutions.
• Business Development: Drive the sales process to win, retain, and develop profitable new clients. Ensure business growth by identifying opportunities for account expansion and delivering additional services where appropriate.
• Placement Strategies: Develop and implement strategies to optimise revenue from both new and existing clients, using appropriate placement channels.
• Team Leadership: Lead and support a dedicated service team, ensuring seamless delivery of services and maintaining high standards of performance.

Qualifications

• Extensive Experience: Background in the Retail, Leisure & Hospitality insurance sectors (preferable) with an understanding of the unique risks and challenges within these industries.
• ACII or Equivalent Qualification: Ideally, you will hold an ACII qualification or similar, demonstrating your technical knowledge and commitment to professional development.
• Client Relationship Expertise: Proven experience of managing large and complex client accounts, with a track record of building strong, enduring relationships.
• Strategic Thinking: Strong ability to think strategically, developing innovative risk management solutions tailored to the client’s business needs.
• Business Development Skills: Demonstrated success in winning new business, converting prospects into long-term clients, and contributing to business growth.
• Communication Skills: Excellent communication, negotiation, and influencing skills, enabling you to interact effectively with clients, stakeholders, and internal teams.
• Team Leadership: Experience managing teams, setting objectives, and guiding team members to deliver high-quality outcomes.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]