Account Director, Retail

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director to manage and grow a portfolio of strategic retail clients in the UK. This role focuses on delivering strategic business direction, managing sales processes, and building strong client relationships. The ideal candidate will have over five years of experience in account management within the ecommerce or SaaS sectors, demonstrating a proven ability to exceed sales targets. Join a company that values customer success and fosters innovation, where your contributions will directly impact the growth and success of both clients and the organization.

Benefits

Customer-first mindset

Transparency & Integrity

Passionate Pursuit of Performance

Innovation over Imitation

Diverse Perspectives

Qualifications

• 5+ years of experience in account management or customer success.
• Strong track record of exceeding sales quotas and building client relationships.

Responsibilities

• Manage strategic retail client accounts and identify growth opportunities.
• Lead sales cycles and collaborate with internal teams to close deals.

Skills

Account Management

Customer Success

Sales Methodologies (BANT)

Communication Skills

Ecommerce Knowledge

Education

Bachelor's Degree

Tools

Salesforce

PowerPoint

Excel

Job description

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About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. We make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia. It’s official: Bazaarvoice is a leader in the industry, with a presence in Lithuania, France, Germany, and more.

We are looking for an experienced sales professional to manage and grow a portfolio of strategic retail clients in the UK. The Account Director role involves delivering strategic, commercially oriented business direction to clients, as well as managing sales processes to upsell solutions and sell into new entities within retail accounts. Success is measured by growth in the retail territory and the success of initiatives connecting our brands with those retailers, which is a core company strategy.

We seek a passionate individual who enjoys solving clients’ business problems and exceeding retention targets, with a sales mentality for growth and new revenue opportunities within existing relationships. Requirements include 5+ years of account management or customer success experience in ecommerce, digital, or SaaS industries.

Primary Duties of the Role:

1. Manage a strategic territory, including account management and opportunity identification for growth.
2. Build and maintain a pipeline within existing accounts.
3. Demonstrate and sell high-ROI software solutions to C-level stakeholders, navigating complex sales cycles and building consensus.
4. Manage all aspects of client relationships to ensure success with Bazaarvoice products and services.
5. Lead sales cycles and collaborate with internal teams to close deals.
6. Forecast accurately and manage territory growth.
7. Build champions within client organizations, tailoring strategies based on business needs.

Skills and Experience Necessary for the Role:

1. 5+ years of account management or customer success experience in ecommerce, digital, or SaaS industries.
2. Experience with proven sales methodologies, such as BANT, with full training provided.
3. Track record of exceeding quotas and building account champions for mutual success.
4. Strong work ethic, self-motivated, quick learner, accountable.
5. Excellent communication skills in English, both written and oral.

Experience Nice to Have:

1. Experience with Salesforce, PowerPoint, and Excel.
2. Experience in the retail ecosystem.
3. Full authorization to work in the EU or UK without restrictions; sponsorship not provided.

#LI-Hybrid #LI-MH1

Why join Bazaarvoice?

• Customer is key: We measure success through our customers’ outcomes, always adopting a customer-first mindset.
• Transparency & Integrity: We believe in authentic feedback, doing the right thing, and building trust to accelerate performance.
• Passionate Pursuit of Performance: Our energy and focus drive us, fueled by passion, curiosity, and a love for our mission.
• Innovation over Imitation: We embrace agility and experimentation, seeking to innovate beyond the status quo.
• Stronger Together: We value diverse perspectives, champion collective success, and foster a community that benefits all.