Account Director (Learning & Capabilities)

Inizio Group; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading communications group in London seeks an experienced Account Director for their Learning & Capabilities team. This role involves managing client accounts primarily in the pharmaceutical sector, driving growth, and establishing strong, collaborative relationships. The ideal candidate will have healthcare industry experience and a proven track record in client engagement and account management.

Benefits

Private Medical Insurance

Life Insurance

Pension Scheme

25 days' annual leave

Company closure over Christmas

Personal day off

Qualifications

• Experience in healthcare industry or agency setting.
• Prior experience in identifying client learning needs.

Responsibilities

• Manage a portfolio of accounts focusing on growth and client engagement.
• Lead strategic discussions and foster relationships with clients and procurement partners.

Skills

Client Engagement

Strategic Understanding

Collaboration

Problem Solving

Account Management

Education

Experience in Healthcare Industry

Job description

Account Director (Learning & Capabilities)

London, United Kingdom

This is a great opportunity for an experienced Account Director to flourish with a book of clients within the learning and capabilities space.

You will be part of our Client Engagement Team that leads large accounts at Inizio Engage XD level working on account. This includes:

• Accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients organisation
• You will build a strategic understanding of your client's business and where XD's capabilities can support
• Partner with subject matter experts in the service lines to shape opportunities and solutions to client problems
• Stewardship of MSAs, ensuring adoption of Service level agreements, ways of working and processes
• Onboarding new client contacts into the agency at an XD level

You will be responsible for a portfolio of business that may focus on specific areas of a large account, a group of smaller (<$1M) accounts or a combination of the two.

You will work on our Learning and Capabilities accounts within the pharmaceutical industry.

You will report into the Head of Client Engagement

What you'll do...

• Be an ambassador for the agency within the client and wider Inizio organisations,
• Ensure the wider agency team are set up for success on your account, either directly or by mentoring your direct reports to lead the way with great briefs and a clear point of view on the client need and perspective on value

Client & Internal Relationships

• Establish the agency as a trusted client partner with both direct clients and procurement partners. This will include leading Business Review Meetings, and partnering with subject matter experts to bring value additive thinking to your clients
• Foster collaborative, productive relationships across IEXD, including:
• Build an understanding of our several specialisms and consulting the right subject matter experts at the right time
• Ensure the nominated ambassadors for your account(s) and project teams are versed in your client context (business, brand, MSA, Service level agreements processes)
• Promote a culture around your accounts that guides the delivery of projects,
• Navigate any internal friction to a deliver a positive outcome for the client and learnings for the agency
• Manage direct reports subject to team structure on your accounts

Commercial Accountability

• Maintain an understanding of the component parts of your account's forecast and partnering with your CED and service line counterparts to plan for growth and any shortcomings.
• Have a point of view on opportunities and whether or not the agency should pursue them, considering strategic significance and commercial viability
• Maintain Hubspot pipelines and XD forecasts following agency process

Agency Growth

• Partner with your internal Client Engagement Director to plan for growth with existing client partners / buying points and identifying opportunities for growth with new client partners / buying points (white space)
• Build an understanding of the wider Inizio footprint on your accounts and how this can support IEXD Growth (and vice versa)
• Identify marketing opportunities through case studies and client relationships to support growth across the agency
• Lead pitches on your account and when relevant opportunities come into the agency, outside your account following the agency pitch process and standards

What you'll need to have...

• You will have experience in the healthcare industry (agency is a bonus)
• Experience partnering with clients to identify learning needs
• Experience working with SMEs to develop and implement appropriate L&D solutions
• Familiarity with both capability development and scientific training, but either/or could suffice
• Great compensation package
• 25 days' annual leave plus public holidays, company closure over Christmas plus a personal day
• Private Medical Insurance
• Life Insurance
• Pension Scheme
• Group Income Protection

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

#LIML

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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