Account Director (Italian Native)

Born Social; London; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

A leading global social media agency is seeking an Account Director to spearhead the social strategy for Ford in Italy. The successful candidate, fluent in Italian and English, will coordinate local market efforts, ensuring the highest quality of deliverables while leading a remote team in Rome. Attractive salary and benefits such as a hybrid work model and professional development opportunities are offered.

Benefits

Hybrid working

25 days holiday

Wellbeing budget

Learning & Development budget

Annual volunteering day

Monthly prizes

Pension

Parental leave

Life assurance

Social events

Qualifications

• London-based Italian native who speaks fluent English.
• 4+ years of experience in a Client Services role within an agency setting.
• Good understanding of project management principles.

Responsibilities

• Lead the local market social strategy and client relationship for Ford in Italy.
• Foster collaborative relationships with clients.
• Oversee project delivery and manage teams effectively.

Skills

Client relationship development

Social-first delivery

Project management

Communication

Job description

Account Director London, UK (Hybrid Working)

A benchmarked salary between £49,680 and £56,160 based on your level within our progression framework.

Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.

For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Primark, and Ford to the next generation of big brands like Nando's, Peloton, and Fever-Tree.

As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry, creating a business and culture for them to thrive in.

We’re looking for an Account Director who is an Italian native to lead the local market social strategy and client relationship for Ford in Italy.

You will work with our Italian clients (in their local language) to deliver our social strategy in their market, leading a small team of freelancers on the ground in Rome to build community, ideate, and create content, all rooted in Italian market knowledge and insights. You will also collaborate with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.

What you'll be doing:

• Account leadership: Ensuring output for your market aligns with the overall social strategy and working with teams to execute against that strategy. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Relationship development: As the main point of contact for your clients, you will foster collaborative, trusting, and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
• Project management: Organising key calls, meetings (team and independent), and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside wider team members to review ways of working to ensure delivery feels positive for both clients and teams.
• Overseeing delivery: Working with local market freelancers in Rome to deliver social-first work that meets our strategy—supporting with briefing, quality control, and overseeing delivery.
• Local market visits: Regular visits to Rome (likely monthly) to build relationships and deliver our best work by spending time with clients and freelancers.
• Commercial management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, maintaining high-quality deliverables, meeting deadlines, resolving scope or resourcing issues, leading on new resourcing requests, and reporting on commercial performance monthly.

Who we're looking for:

• London-based Italian native who speaks fluent English
• 4+ years of experience in a Client Services role within an agency setting
• Passionate about improving client experience and relationship development
• Able to own and drive the quality of account output with a good understanding of social-first delivery (strategy, creative, media, management)
• Good understanding of project management principles and client services, with experience in developing this in others
• Proven track record of retaining, developing, and growing accounts

Our values:

We look for people who share our values and can add to our culture:

• See Challenge as Opportunity: About attitude, not optimism or loving every challenge.
• Say It Simply: Honest, clear, confident communication.
• Do What You Say: Our reputation depends on trust; uphold it.
• Make Each Other Better: Collaborate and develop each other.
• Consciously Contribute: Focus beyond Born Social, doing what’s just and sustainable.

Company Benefits:

• Flexibility: Hybrid working, core hours, and an allowance for remote work up to 4 weeks/year.
• Holiday: 25 days plus a 3-day company shutdown over Christmas & New Year.
• Wellbeing: £30/month wellbeing budget or health insurance, access to Spill, Mental Health First Aiders, Recharge Day, Bike2Work scheme.
• Learning & Development: Membership to IPA, internal/external learning platform, training budget, and team sessions.
• Contribute: One day annually for volunteering and social/environmental impact.
• Incentives: Monthly prizes, annual Profit Share Scheme.
• The Usual Suspects: Pension, parental leave, life assurance.
• Clubs: Book, Film, Run, Cycling, Tag Rugby clubs.
• Consciously Contribute: Join sustainability committees.
• Born Socials: Social events and team activities.

Everyone's welcome:

We celebrate diversity and are an inclusive employer, welcoming applications regardless of background, identity, or beliefs.

A day in the life at BornSocial:

Visit Day of Wrk to see what daily life is like in our roles.

Born Social Croud:

We are part of Croud, a global digital marketing agency delivering superior outcomes through a network of specialists.