Account Director - Hospitality, Catering & Reception Services

www.findapprenticeship.service.gov.uk - Jobboard; London; Hybrid; GBP 85,000; Full time

Job summary

A leading catering and hospitality company is seeking an experienced Account Director to manage operations across 14 sites with a team of 350. In this role, you'll ensure operational efficiency while driving innovation and maintaining high customer satisfaction. The ideal candidate will have a background in facilities management and a passion for food services. Excellent growth and development opportunities available.

Benefits

33 Days holiday including bank holidays

Training and development opportunities

Free meals on shift

Employee assistance programme

Qualifications

• Proven experience managing large-scale operations with turnover over £10m.
• Strong analytical skills to interpret complex financial data.
• Ability to drive innovation in food services.
• Charisma to influence stakeholders at all levels.

Responsibilities

• Manage and inspire a team of 350 across multiple sites.
• Oversee large-scale catering projects and ensure seamless delivery.
• Analyze financial data for profitability and operational efficiencies.
• Implement improvement campaigns based on customer feedback.
• Identify and craft innovative food trends.

Skills

Leadership

Analytical thinking

Presentation skills

Innovation

Diversity and inclusion advocacy

Education

Experience in facilities management

Job description

Company Description

Title: Account Director - Hospitality, Catering & Reception Services

Location: London Based with Nationwide Travel

Salary: £85k + Bonus

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Are you a dynamic, ambitious leader with a passion for food, people, and innovation? Do you thrive in a fast-paced, multi-site environment where no two days are the same? If this sounds like you, we have an incredible opportunity waiting for you.

As the Account Director - Hospitality, Catering & Reception Services, you’ll oversee our entire catering operation and reception services ensuring world-class standards, operational efficiency, financial delivery and exceeding customer expectations. You’ll lead a passionate and talented support team and have the autonomy to shape and elevate the food and customer experience for one of the most recognisable companies within their field of expertise.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re ready to take the next step in your career and have the ambition to set new, unparoled standards in catering excellence, we want to hear from you. Apply today and let’s redefine what’s possible together.

Job Description

Your responsibilities will include:

• Strategic Leadership: Manage and inspire a team of 350 across 14 sites, fostering a culture of collaboration, innovation, and excellence.
• Project Management: Oversee multiple large-scale catering projects, ensuring seamless delivery across locations.
• Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies.
• Customer Focus: Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated.
• Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers.
• ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.
• Health & Safety Champion: Promote and maintain a culture where safety and compliance are inherent and institutionalised.
• Diversity & Inclusion Advocate: Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals.
• Training & Talent Development: Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs

Qualifications

About You

To succeed in this role, you’ll need to bring the best version of yourself and a passion for all things food and service delivery. Previous experience working with a facilities management company is essential.

• Proven experience managing large-scale, multi-site operations with turnover in excess of £10m in the catering or hospitality industry
• Analytical mindset, with the ability to interpret complex financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• ESG expertise, with a history of implementing sustainable and impactful strategies.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.