Account Director (French Native)

Born Social; Greater London; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

A leading global social media agency is seeking an Account Director to manage social strategies and client relationships for Ford in France. The role requires a French native based in London, with over 4 years of agency experience. You'll lead a team of freelancers to deliver high-quality social-first work while fostering strong client relationships. The position offers a competitive salary and various benefits, including hybrid working and a strong commitment to diversity and inclusion.

Benefits

Hybrid working

25 days holiday plus company shutdown

Monthly wellbeing budget

Training budget

Annual volunteering day

Monthly prizes

Pension

Parental leave

Life assurance

Social events

Qualifications

• 4+ years of experience in a Client Services role within an agency setting.
• Fluent in French and English.

Responsibilities

• Lead local market social strategy and client relationships for Ford in France.
• Organize key calls, meetings, and Quarterly Reviews.

Skills

Client Services

Project Management

Relationship Development

Job description

Account DirectorLondon, UK (Hybrid Working)

A benchmarked salary between £49,680 to £56,160 based on your level within our progression framework.

Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.

For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Primark, and Ford to the next generation of big brands like Nando's, Peloton, and Fever-Tree.

As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry, creating a business and culture for them to thrive in.

We’re looking for an Account Director who is a Frenchnative to lead the local market social strategy and client relationships for Ford in France.

You'll work with our French clients (in their local language) to deliver our social strategy in their market, leading a small team of freelancers in Paris to build community, ideate, and create content, all rooted in French market knowledge and insights. You'll collaborate with the wider Ford Europe account team to identify opportunities and communicate the value of Born Social's work to your local market clients.

What you'll be doing:

1. Account leadership: Ensuring output for your market aligns with the overall social strategy and working with teams to execute against that strategy. Set up teams effectively to support your pursuit of higher standards of work. Inspire your account teams to produce Born Social’s best work across all delivery areas.
2. Relationship development: As the main point of contact for your clients, foster collaborative, trusting, and constructive relationships that allow you to effectively identify and communicate the value of Born Social's work to Ford.
3. Project management: Organize key calls, meetings (team & independent), and Quarterly Reviews. Recognize and resolve delivery or client issues or lack of results. Work with wider team members to review ways of working, ensuring positive delivery experiences for both clients and teams.
4. Overseeing delivery: Work with local freelancers in Paris to deliver social-first work that meets our strategy—supporting with briefing, quality control, and overseeing delivery.
5. Local market visits: Conduct regular visits to Paris (likely monthly) to build relationships and deliver our best work, spending time with clients and freelance networks.
6. Commercial management: Ensure accurate scope of work delivery (deliverables and time), use time tracking, ensure high-quality deliverables and deadlines are met. Address scope or resourcing issues and lead new resourcing requests, reporting on commercial performance monthly.

Who we're looking for:

1. You're a London-based French native who speaks fluent English.
2. You have 4+ years of experience in a Client Services role within an agency setting.
3. You are passionate about improving client experience and enjoy relationship development.
4. You aim to own and drive account quality, with a good understanding of social-first delivery (strategy, creative, media, management).
5. You understand good project management and client service principles, and have helped develop these in others.
6. You have a proven track record of retaining, developing, and growing accounts.

Our values:

Our values pinpoint the ingredients for our best work. We seek people who share these values and can enrich our culture:

• See Challenge as Opportunity: Not about optimism, but about viewing challenges as opportunities for growth.
• Say It Simply: Communicate honestly, clearly, and confidently.
• Do What You Say: Uphold trust and reputation through integrity.
• Make Each Other Better: Foster a culture of collaboration and development.
• Consciously Contribute: Focus on social and environmental impact beyond immediate work.

Company Benefits:

• Flexibility: Hybrid working, core hours, and an allowance for remote work up to 4 weeks/year.
• Holiday: 25 days plus a 3-day company shutdown between Christmas & New Year.
• Wellbeing: £30 monthly wellbeing budget or health insurance, Spill (mental health support), trained Mental Health First Aiders, Recharge Day, Bike2Work scheme.
• Learning & Development: Membership to IPA, internal/external courses, training budget, team sessions.
• Contribute: One day annually for volunteering, supporting social/environmental causes.
• Incentives: Monthly prizes and an annual Profit Share Scheme.
• The Usual Suspects: Pension, parental leave, life assurance.
• Clubs: Book, Film, Run, Cycling, Tag Rugby Clubs.
• Consciously Contribute: Join sustainability committees.
• Born Socials: Social events and team activities.

Everyone's welcome:

We celebrate diversity and are committed to an inclusive, equal opportunities workplace. Applications are welcome regardless of race, religion, sex, gender identity, sexual orientation, age, or parental status. We go beyond compliance to foster a creative, inclusive environment.

A day in the life at BornSocial:

Visit Day of Wrk to see what daily life is like in our roles, with content from team members including Social Media Managers, Motion Designers, and Account Managers.

Born Social & Croud:

Born Social is proud to be part of Croud, a global full-service digital marketing agency, operating as a network of specialists to deliver superior brand outcomes and unlock potential for our people, clients, and communities.