Account Director (Digital Transformation - Web & UX)

JR United Kingdom; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading Digital Transformation Agency is looking for an Account Director to manage strategic client relationships and drive the delivery of innovative digital solutions across web and UX projects. The role involves overseeing complex projects, leading teams, and ensuring exceptional results. This position offers a competitive salary, flexible hybrid work model, and a comprehensive benefits package focused on wellbeing and professional growth.

Benefits

Flexible hybrid work model

Comprehensive benefits package

Performance-based bonus

Supportive team environment

Qualifications

• Proven experience in a senior client services role within a digital or creative agency.
• Strong knowledge of CMS platforms and UX principles.

Responsibilities

• Leading strategic client relationships and acting as a senior point of contact across multiple digital accounts.
• Overseeing the delivery of complex web builds and user experience projects.

Skills

Digital Marketing

Stakeholder Management

Client Services

UX Principles

CMS Platforms

Digital Product Strategy

Job description

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Account Director (Digital Transformation - Web & UX), london

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Client:

Direct Recruitment

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Account Director – Digital ( UX & Web )

London (Hybrid, 2 days in-office) | £60–70k + Bonus

We're looking for a strategic, digitally focused Account Director to lead key client relationships and drive the delivery of innovative digital solutions across web, UX, and application projects.

In this senior role at a Digital Transformation Agency, you'll play a pivotal part in shaping web site strategy for high-profile clients across both public and private sectors.

From large-scale CMS web builds to UX-led product design and web applications, you’ll oversee delivery from discovery through to launch—ensuring exceptional results at every stage.

You’ll be a trusted advisor to clients and a confident leader across cross-functional teams, with a strong understanding of how digital solutions can solve business challenges and deliver real value.

What you’ll be responsible for:

• Leading strategic client relationships and acting as a senior point of contact across multiple digital accounts
• Overseeing the delivery of complex web builds, applications, and user experience projects
• Partnering with UX, design, and development teams to deliver solutions that are intuitive, accessible, and impactful
• Facilitating client workshops, quarterly reviews, and identifying new opportunities for growth
• Ensuring quality, budget, and timelines are consistently met across all projects

What we’re looking for:

• Proven experience in a senior client services role (Account Director level) within a digital or creative agency
• Passion for digital marketing, online marketing and digital transformation
• Strong knowledge of CMS platforms, responsive web design, digital product strategy, and UX principles
• Excellent stakeholder management and communication skills, with the ability to lead and influence at all levels
• Commercially driven with a track record of growing accounts and delivering measurable client value

What’s on offer:

• A flexible hybrid work model (2 days/week in the London office)
• Competitive salary (£60–70k) plus performance-based bonus
• Supportive, innovative team environment with a focus on digital excellence
• A comprehensive benefits package focused on work-life balance, wellbeing, and professional growth